Senior Customer Service Advisor / Training Support Officer

i-Jobs; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Senior Customer Service Advisor to provide exceptional support and deliver training programs. The role focuses on improving customer satisfaction within the housing sector. The ideal candidate has proven experience in customer service, excellent communication skills, and strong administrative abilities. This position is based in Cambridge, offering a pay rate of £18.26 per hour, with a contract duration of at least one month.

Qualifications

• Proven experience in a high-volume customer-facing role.
• Strong administrative skills with keen attention to detail.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide exceptional customer service support.
• Assist in the development and delivery of training programs.
• Collaborate to improve customer service processes.

Skills

Customer service experience

Administrative skills

Excellent communication

Coaching and mentoring

Numeracy skills

Education

Training in Revenues & Benefits

Job description

Overview

Senior Customer Service Advisor / Training Support Officer

Location: 4 Regent Street, CB2 1BY

Start Date: ASAP

Contract Duration: 1+ Months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £ 18.26 per hour

Job Ref: (phone number removed)

Responsibilities

• Provide exceptional customer service support, addressing inquiries and resolving issues efficiently within the housing sector.
• Assist in the development and delivery of training programs for staff, ensuring high-quality service standards are maintained.
• Collaborate with team members to improve customer service processes and enhance overall customer satisfaction.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
• Support the Cambridge Town Council in implementing policies and procedures related to customer service and training.
• Ensure compliance with all legal and regulatory requirements, including data protection and confidentiality agreements.
• Review and update training materials regularly to align with the latest best practices and organizational changes.

Qualifications

• Proven experience in a high-volume customer-facing role, preferably within the housing sector.
• Strong administrative skills with a keen attention to detail and accuracy.
• Excellent communication skills, both verbal and written, with the ability to effectively convey information and resolve inquiries.
• Demonstrated ability to coach and mentor team members, fostering a collaborative and supportive work environment.
• Numeracy skills, with the ability to handle financial information accurately.
• Training in Revenues & Benefits is highly desirable.
• Ability to work independently and as part of a team, managing time effectively to meet deadlines.

DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed