Apprentice Customer Service Specialist Level 3 - Suzuki - Corby (Apprenticeship)

GetMyFirstJob Ltd; Corby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading apprenticeship provider is offering a Customer Service Advisor role where you will handle customer interactions and liaise with technicians. Successful candidates will work remotely towards a Level 3 Customer Service Specialist qualification over 15 months. This role includes administrative duties and customer relations, with prospects of permanent employment upon completion of the apprenticeship.

Qualifications

• GCSEs grades 9-4/A*-C required.
• Interest in customer service and automotive industry beneficial.

Responsibilities

• Deal with customers, schedule vehicle service work.
• Handle administrative tasks and customer relations.
• Liaise with technicians to interpret customer concerns.

Education

GCSEs grades 9-4/A*-C or Functional Skills Level 2 in maths and English

Job description

Overview

This is an apprenticeship role. A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints
• Responding to customer requests
• Tracking the vehicle through the workshop

Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.

The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15 month period.

Training

Level 3 Customer Service Specialist Standard - 15-18 months

Remote delivery of online webinars and in-dealer working

Qualifications required

GCSEs grades 9-4/A*-C or Functional Skills Level 2 in maths and English or equivalent. If you do not have the required grades your application will not be considered

Skills required

No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.

Prospects

Permanent role upon successful & satisfactory completion of the apprenticeship.

Qualification / Standard: ST0071 Customer service specialist

Duration: 15 months