French speaking Customer Service Advisor

French Selection UK; Coalville; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A well-established supplier in the media industry is looking for a French speaking Customer Service Advisor based in Coalville. The role involves handling customer enquiries and supporting the sales team. Candidates should be fluent in French with relevant customer service experience. The position offers a hybrid working model with a salary of up to £38,000 per annum.

Qualifications

• Fluent in French (written and spoken) essential.
• Experience in customer service or sales support required.
• Excellent communication skills.

Responsibilities

• Handle inbound customer enquiries via email and phone.
• Assist the Sales team with quotes and order tracking.
• Accurately process customer orders in a timely manner.

Skills

Fluency in French

Customer service experience

Excellent communication skills

Organisational skills

Good IT skills

Tools

CRM system

Job description

Ref: 4280FC

Company Profile

A well-established British supplier providing a range of high-quality products within the printable media industry.

Responsibilities

French speaking Customer Service Advisor – Location: Coalville – Hybrid work with 3 to 4 days a week in the office – Salary: up to £38,000 per annum (depending on experience) – Ref: 4280FC

• Handle inbound customer enquiries via email and phone delivering exceptional service at all times
• Assist the Sales team with quotes, order tracking, and customer updates
• Accurately process customer orders in a timely manner using our internal systems
• Liaise with transport companies and warehouses to arrange and track deliveries, resolve issues, and ensure timely dispatch
• Organise transport and logistics for both domestic and international shipments
• Assist the finance team with credit control activities, such as resolving invoice queries or following up on outstanding payments
• Proactively identify and resolve customer issues to ensure satisfaction and retention

Candidate's Profile

• Fluent in French (written and spoken) essential
• Customer service or sales support experience required
• Excellent communication skills with a confident and dynamic attitude
• Organised with multitasking abilities
• Good IT skills and experience with CRM system

Up to £38,000 per annum (depending on experience)