Customer Service Representative

Ingersoll Rand; Stockport; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global leader in engineered solutions is seeking a Customer Service Coordinator in Stockport, UK. This role involves processing customer orders, responding to inquiries, and ensuring quality service. Candidates should demonstrate strong time management skills and be familiar with CRM software. Benefits include annual leave, private health care, and pension. Hybrid work arrangements are available.

Benefits

Annual leave allowance

Private health care plan

Pension

Company shares

Qualifications

• Ability to assess customer needs and quality standards.
• Time management skills; ability to handle multiple tasks and meet deadlines.
• Knowledge of CRM software is preferred.

Responsibilities

• Receive and process orders for the organization.
• Provide order confirmations to customers.
• Respond to customer inquiries regarding prices and shipping dates.

Skills

Customer needs assessment

Time management

CRM software knowledge

Microsoft Excel

Language skills

Tools

Sales Logix

Sales Force

Microsoft Word

Job description

Overview

Customer Service Coordinator — Stockport UK
Hazel Grove/ hybrid

About Us

Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.

Responsibilities

• Receive and process orders for the organization
• Enter orders and associated information, such as names, addresses, and billing information, into a database
• Provide order confirmations to customers
• Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays
• Contact appropriate parties to clarify orders and obtain additional information
• Verify order information for accuracy and completeness
• Responds to customer complaints

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications

• Demonstrated ability to assess customer needs and quality standards
• Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines
• Knowledge of CRM software (Sales Logix, Sales Force) as well as Microsoft Excel, Word, and related software applications is preferred for Associate level and required for all other levels
• Familiarity with ERP systems and the manufacturing environment preferred
• Ability to speak, write, and read other languages is a plus

Travel & Work Arrangements

Limited travel for annual meeting

Key Competencies

• Demonstrated Active Listening skills (attentive, understanding, not interrupting, confirming customer needs)
• Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines

What we Offer

• annual leave allowance
• private health care plan
• pension
• company shares

A dynamic and impactful role within aglobal leader in engineered containment solutions. A collaborative, international work environment with strong team spirit. Opportunities to learn, grow, and contribute in shaping the future ofsafe and efficient pharmaceutical manufacturing.