Customer Services Representative

PIP ANZ (Australia) Pty Ltd; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global safety company in High Wycombe is seeking an experienced Customer Service Representative. The ideal candidate will excel in high-pressure environments, have excellent communication skills, and possess a strong customer-first attitude. Responsibilities include managing customer queries and maintaining databases. The role requires a minimum of 2 years in customer service and familiarity with SAP preferred.

Qualifications

• Minimum of 2 years' experience with customer service.
• Confident and friendly phone manner.
• Accurate and high-level data entry skills.

Responsibilities

• Answering incoming calls from agents, reps and customers.
• Maintaining effective communication with customers and internal staff.
• Coordinating workload to ensure customer service goals are reached.

Skills

Customer service experience

Data entry skills

Communication skills

SAP knowledge

Microsoft Office suite

Job description

Overview

We are looking for an experienced Customer Service Representative to join our team at our bright and modern High Wycombe branch. Reporting directly to the Customer Service Manager the ideal candidate will have a friendly and positive phone manner, work well under pressure and will have experience in a high-volume customer service environment.

This role requires high level organizational skills, moving between multiple platforms, working with our customer data base and internal departments. You will be processed focused, being able to work independently and have "our customers come first attitude."

Responsibilities

• Answering incoming calls from agents, reps and customers and responding to all queries
• Database and file maintenance
• Authorising credits and processing returns
• Maintaining effective communication with customers and internal staff
• Co-ordinating workload to ensure all customer service goals are reached
• Additional special projects and duties as required

Skills and experience

To be successful for this role, you must have:

• Minimum of 2 years\' experience with customer service
• Current SAP knowledge preferred but not essential
• Accurate and high-level data entry skills, with high attention to detail
• Confident and friendly phone manner
• Basic to intermediate ability with Microsoft Office suite
• The ability to work in a high-pressure environment and deal with multiple priorities in a fast-paced environment
• Strong communication skills with the ability to communicate with all people at all levels
• Deadline driven, ability to show initiative and follow through in end-to-end completion of work

About the business

At PIP Global Safety, we have successfully made our mark in the industrial safety and workwear markets of Australia and New Zealand.

Driven by a global vision, we stand at the forefront of innovation and progress in the region. Our commitment to excellence ensures that every aspect of our business, from product quality to customer service, exceeds expectations. As we continue to expand our footprint, our presence remains not only prominent but also forward-thinking, setting new standards for safety and workwear excellence. Join us as we lead the charge in shaping the future of workplace safety across Australia, New Zealand, and beyond.

If you have a friendly, positive and teachable personality with great communication skills with a desire to learn and grow we would like to hear from you.

Application questions

• Do you have customer service experience?
• Which of the following statements best describes your right to work in Australia?
• Do you have order processing experience?
• How many years\' experience do you have as a Customer Service Representative?
• Which of the following Microsoft Office products are you experienced with?
• Do you have data entry experience?
• What\'s your expected annual base salary?
• Do you have experience using SAP?