Customer Service Advisor

Goodman Masson; Blackburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable service provider is seeking a Customer Service Advisor to join their team in Salford. In this role, you will deliver outstanding service to customers through various channels, including phone, email, and social media. Your main responsibilities will involve resolving inquiries while ensuring top standards of customer satisfaction. Ideal candidates should possess strong communication skills and previous experience in a customer service capacity. This is a dynamic position with opportunities for personal growth.

Qualifications

• Strong communication skills for customer interactions.
• Ability to handle diverse customer inquiries.
• Experience in a customer service environment is preferred.

Responsibilities

• Provide in depth support to resolve and complete enquiries and transactions.

Job description

Overview

We are seeking a Customer Service Advisor to join our team in Salford. In this dynamic role, you will be instrumental in delivering outstanding service to our customers through various channels, such as phone, in-person, email, and social media. Your responsibilities will include addressing a diverse array of customer inquiries while ensuring that each interaction is conducted professionally, efficiently, and meets our top standards for customer satisfaction.

About Pendleton Together

Pendleton Together are a part of the Together Housing Group. We're a social landlord in Salford working to give everyone a safe, and comfortable place to live. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion

As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - https://togetherhousing-group.my.canva.site/

Requirements

Outline of key responsibilities for the Customer Service Advisor...

• Provide in depth support to resolve and complete enquiries and transactions