Accounts Payable & Customer Service Specialist

Pioneering People; Remote; GBP 30,000 - 35,000; Full time

Job summary

A fast-growing group of international multimedia agencies based in the UK seeks an experienced Accounts Payable & Customer Service Specialist. The role involves processing supplier invoices, handling bank reconciliations, and providing excellent customer service. Candidates must be fluent in Italian and English, with strong customer service skills and experience in accounts payable. This is a remote position with a competitive salary range from £30,000 to £35,000 annually, depending on experience.

Benefits

Competitive salary

Flexible working hours

Remote work opportunity

Training provided

Long term contract after probation

Qualifications

• Fluent in Italian and English, written and spoken.
• Previous experience in accounts payable or similar.
• Strong customer service experience in an international environment.

Responsibilities

• Responsible for supplier invoice processing.
• Bank and payment-related reconciliation tasks.
• Supporting authors, suppliers and partners through high-quality customer service.

Skills

Fluent in Italian

Customer service experience

Attention to detail

Accounting software skills

Solid Excel skills

Problem-solving skills

Tools

Xero

QuickBooks

Job description

Overview

Accounts Payable & Customer Service Specialist / Remote / £30,000 to £35,000 Per Annum D.O.E.
An exciting opportunity for an experienced Accounts Payable & Customer Service Specialist to join a fast-growing group of international multimedia agencies based in the City of London. Fluent Italian is required.

Charlie Creative Lab Ltd is a fast growing Group of International Multimedia Agencies based in the UK, Italy and Cyprus that offers a full consultancy service to international multimedia producers (Self Publishers, YouTubers, Tiktokers, etc.).

We are currently hiring an Accounts Payable & Customer Service Specialist (English–Italian) to join our team. The candidate will be responsible for supplier invoice processing, bank and payment-related reconciliation tasks, as well as supporting authors, suppliers and partners through high-quality customer service.

The ideal person is energetic, self-motivated, a problem solver, and able to work under pressure in a fast-paced and international environment.

What’s in it for me?

• Competitive salary of £30,000 to £35,000 per annum, dependent on experience.
• Flexible full-time 9-5 remote working anywhere in Europe. (CET time zone +/- 1 HOUR), Mon-Fri.
• As this is a remote position, you will need to have your own fast connection and computer.
• 3 Months’ probation and long term contract after succeeding the probation.
• We will provide 3 months of training but we aim to give the candidate a high level of independence.

Responsibilities

• You will be responsible for supplier invoice processing.
• Bank and payment-related reconciliation tasks.
• Supporting authors, suppliers and partners through high-quality customer service.

Skills & Experience

• Fluent in Italian and English, written and spoken.
• Previous experience in accounts payable, bookkeeping or accounting administration.
• Strong customer service experience, ideally in an international environment.
• Excellent attention to detail and can manage high volumes of transactions accurately.
• Comfortable using accounting software (Xero, QuickBooks or similar is a plus).
• Solid Excel skills and good data-handling abilities.
• Able to communicate clearly and professionally and are able to solve problems independently.
• Organised, and able to prioritise tasks and meet deadlines consistently.
• Communicate effectively with clients, handling both email and phone calls when necessary.
• Proactive, reliable, and able to work both independently and within a team.
• Positive, customer-oriented and professional attitude.

What’s Next?

If you have the skills and passion to be successful in this Accounts Payable & Customer Service Specialist position, we would love to hear from you. Apply NOW and we will be in touch.