Customer Service Assistant

CJ Lang & Sons Ltd; Shotts; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local retail chain in Scotland is looking for a Customer Service Assistant to provide exceptional service to customers. This role requires good communication skills and the ability to work flexibly, including evenings and weekends. Responsibilities include assisting customers, re-stocking shelves, and promoting offers. In return, the company offers flexible hours and benefits such as a staff discount. Training will be provided, making this position suitable for those without prior retail experience.

Benefits

10% staff discount

Flexible hours

Career opportunities

Responsibilities

• Provide service, help, and advice to customers.
• Unpack deliveries and re-stock shelves.
• Promote offers actively to customers.
• Serve at the 'Food to Go' CJ’s counter.
• Maintain excellent standards of store hygiene.

Skills

Communication skills

Customer service orientation

Teamwork

Job description

Overview

Customer Service Assistant - 16 hours
SPAR Allanton Road, Shotts

About us…

At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us.

Our Customer Service Assistants work as a team; together we provide everything from tonight’s dinner to ‘Food to Go’, to the communities we serve.

We are open 7 days a week from early morning until late at night so flexibility is important; you might need to work some mornings, evenings and weekends.

About you

We are looking to enhance our store team with great communicators and customer focused people who deliver friendly and efficient customer service every time. Although retail experience within the grocery sector is a plus, don’t worry it’s not essential as we’ll ensure that you have all the training you need to do an amazing job.

In return, we offer flexible hours and benefits including 10% staff discount and career opportunities.

We are an equal opportunities employer and welcome applications from all sections of the community.

How you serve the community

• Put our customers first by providing service, help and advice
• Unpack deliveries and re-stock the shelves
• Actively sell and promote offers to customers
• Serve in our ‘Food to Go’ CJ’s counter
• Maintain excellent standards of store hygiene and compliance