Customer Care Manager jobs in Großbritannien

About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us, our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location, or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About The Team

Identity Verification Sales delivers the largest contribution of revenue to GBG and has a team of talented individuals who continually look to exceed client expectations through expert advice and industry best practice. The right individual will work to develop and expand the relationships within a set portfolio of existing GBG customers.

The Role

Working closely with the Customer Success Sales Manager and Senior Management team, the role is to ensure the generation and growth of sales revenue from a nominated portfolio of Identity accounts.

What You Will Do

• Deliver an exceptional experience for GBG clients by helping them with business challenges and new requirements
• Articulate the value and business benefits of the complete range of GBG products and services
• Personally concentrate on larger opportunities and provide direction and sales engagement support whilst leading accounts
• Engage with clients at both strategic and operational levels and be the demonstrable lead person for all client engagements
• Working closely with all GBG internal stakeholders to ensure client and sector challenges are built into our Product Roadmap
• Grow GB's overall revenue and margin

What Are We Looking For

• To develop and sustain a viable business plan and pipeline to support commercial objectives, including the identification of opportunities, qualification, sale, and closure
• To manage all aspects of the relationship between GBG and its clients at both a commercial level and technical level, using the most appropriate resources
• To deliver specific value propositions to customers through consultatively understanding all client requirements, challenges, and problems
• To update pipeline and activity information for management reporting
• To advise on, and support the delivery of, a tactical marketing plan into nominated industry sector(s)
• Exceed all minimum standards of performance
• Experience of managing relationships across large corporate organisations to grow revenue streams, with the ability to operate at all levels with a business
• Strong understanding and relevant experience of the Financial Services and Online Gambling marketplace
• Ability to understand and present complex solutions into a simple, value proposition

To Find Out More

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.