Customer Support Specialist Growth Path — Hybrid

Lloyds Banking Group; Perth; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading banking group in the UK is seeking a dedicated Customer Support representative for their branches in Perth. The role involves providing face-to-face assistance to customers, emphasizing the importance of relationship building and empathy. Candidates will receive comprehensive training and opportunities for career progression through a skill development framework. The position offers a salary starting at £25,000, increasing to £25,750 after six months, along with an extensive benefits package, including a generous pension and annual bonuses.

Benefits

Generous pension contribution

Annual performance-related bonus

Private medical benefit

Share schemes

Discounted shopping

22 days holiday plus bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• Honest and genuine, caring about helping people with their finances.
• Ability to quickly build relationships for a fantastic customer experience.
• Passion for resolving queries with integrity.
• Commitment to deliver promises and go above and beyond for customers.
• Collaborates closely with teammates to meet customer needs.

Responsibilities

• Provide face-to-face support to customers in branches.
• Transition into various roles such as helping customers over the phone.
• Master new skills and complex customer needs to deliver excellent service.

Skills

People skills

Empathy

Relationship building

Commitment to customer service

Team collaboration

Job description

A leading banking group in the UK is seeking a dedicated Customer Support representative for their branches in Perth. The role involves providing face-to-face assistance to customers, emphasizing the importance of relationship building and empathy. Candidates will receive comprehensive training and opportunities for career progression through a skill development framework. The position offers a salary starting at £25,000, increasing to £25,750 after six months, along with an extensive benefits package, including a generous pension and annual bonuses.