Apprentice Customer Advisor: Launch Your Service Career

EE; Wigan; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications company in the United Kingdom is offering a full-time apprenticeship in customer service. The role involves interacting with customers over the phone to assist with inquiries related to billing and technical support. Candidates do not need experience but should have a positive attitude and willingness to learn. This apprenticeship includes a 15-month NVQ Level 2 qualification in Customer Service and offers a supportive environment to kick-start your career. Attractive salary and multiple benefits included.

Benefits

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Free tea and coffee

Qualifications

• No prior experience is required; we value a positive attitude and willingness to learn.
• Complete a 15-month NVQ Level 2 in Customer Service with support.

Responsibilities

• Assist customers over the phone with billing and tech support.
• Provide exceptional service to ensure customer satisfaction.

Skills

Great attitude

Customer service orientation

Problem-solving skills

Education

15-month NVQ Level 2 in Customer Service

Job description

A leading telecommunications company in the United Kingdom is offering a full-time apprenticeship in customer service. The role involves interacting with customers over the phone to assist with inquiries related to billing and technical support. Candidates do not need experience but should have a positive attitude and willingness to learn. This apprenticeship includes a 15-month NVQ Level 2 qualification in Customer Service and offers a supportive environment to kick-start your career. Attractive salary and multiple benefits included.