Apprentice Customer Advisor

EE; Wigan; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications company in the United Kingdom is offering a full-time apprenticeship in customer service. The role involves interacting with customers over the phone to assist with inquiries related to billing and technical support. Candidates do not need experience but should have a positive attitude and willingness to learn. This apprenticeship includes a 15-month NVQ Level 2 qualification in Customer Service and offers a supportive environment to kick-start your career. Attractive salary and multiple benefits included.

Benefits

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Free tea and coffee

Qualifications

• No prior experience is required; we value a positive attitude and willingness to learn.
• Complete a 15-month NVQ Level 2 in Customer Service with support.

Responsibilities

• Assist customers over the phone with billing and tech support.
• Provide exceptional service to ensure customer satisfaction.

Skills

Great attitude

Customer service orientation

Problem-solving skills

Education

15-month NVQ Level 2 in Customer Service

Job description

Full time : Full Time Apprenticeship

Hourly rate: £11.09

Start Date : 23/02/26

Wondering What's In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £21,620 plus incentives throughout the year.

• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.

• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.

• Optional Private Healthcare and Dental, to protect you and your family.
• The smaller bits like; free tea and coffee, and even a concierge.

What you'll be doing:

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.