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Customer Care Assistant jobs in United Kingdom

Customer Experience Manager

Tate

Watford
On-site
GBP 35,000 - 40,000
6 days ago
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Head Of Sales

Seven

City Of London
Hybrid
GBP 150,000 - 200,000
6 days ago
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Sales Executive

Red Recruitment

Cotswold District
On-site
GBP 35,000 - 100,000
6 days ago
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Stores Sales & Operations Sales Advisor ( Temporary) - Hastings Sales Advisor ( Temporary) - Ha[...]

H&M

Hastings
On-site
GBP 60,000 - 80,000
6 days ago
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Senior Account Manager

Premium Credit

Leatherhead
Hybrid
GBP 80,000 - 100,000
6 days ago
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Key Account Manager (Contract)

Owen Daniels

Shrewsbury
On-site
GBP 60,000 - 80,000
6 days ago
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Parts Sales Advisor (Counter)

Motor Parts Direct LTD

Caerphilly
On-site
GBP 28,000 - 34,000
6 days ago
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Sales Manager

Jobswipe Premium

Wallingford
Remote
GBP 35,000 - 45,000
6 days ago
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Stores Sales & Operations Sales Advisor - Biggleswade Sales Advisor - Biggleswade Sales Advisor[...]

H&M

Biggleswade
On-site
GBP 20,000 - 24,000
6 days ago
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Sales Manager UK

ARV Solutions Contracts

England
Hybrid
GBP 54,000 - 65,000
6 days ago
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Bristol New Homes Sales Advisor - Boutique Development 35K + Comms

Deverell Smith Recruitment Ltd

Bristol
On-site
GBP 30,000 - 35,000
6 days ago
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Sales Consultant

Safestyle Recruitment Team

Taunton
Remote
GBP 80,000 - 100,000
6 days ago
Be an early applicant

Commercial Manager

Bigblue Search Ltd

Camden Town
On-site
GBP 100,000 - 120,000
6 days ago
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Account Manager

P&S Personnel Rail

Great Yarmouth
On-site
GBP 35,000 - 50,000
6 days ago
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Account Manager

CS Electronics

Leicester Forest East
Hybrid
GBP 32,000 - 35,000
6 days ago
Be an early applicant

Sales Executive

Cantello Tayler Recruitment

Camberley
On-site
GBP 30,000 - 45,000
6 days ago
Be an early applicant

Commercial Manager

Carrington West

Cambridge
Hybrid
GBP 63,000 - 75,000
6 days ago
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Concert Tours Account Manager

Rayburn Tours Ltd

Derby
Hybrid
GBP 24,000 - 28,000
6 days ago
Be an early applicant

Account Manager

The Souvenir Collection

London
On-site
GBP 100,000 - 125,000
6 days ago
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Holiday Home Sales Executive

HPL Recruitment

Rhyl
On-site
GBP 80,000 - 100,000
6 days ago
Be an early applicant

Sales Manager

ARV Solutions Contracts

Peterborough
On-site
GBP 50,000 - 60,000
6 days ago
Be an early applicant

Telesales Executive

Coburg Banks Limited

Preston
On-site
GBP 25,000 - 30,000
6 days ago
Be an early applicant

Grove Communication - PR Account Manager (London)

Diary Directory Limited

City of Westminster
On-site
GBP 60,000 - 80,000
6 days ago
Be an early applicant

Sales Advisor - Biggleswade

H&M

Biggleswade
On-site
GBP 60,000 - 80,000
6 days ago
Be an early applicant

Parts Sales Executive - Sheffield

TPS

Unstone
On-site
GBP 25,000 - 35,000
6 days ago
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Customer Experience Manager
Tate
Watford
On-site
GBP 35,000 - 40,000
Full time
7 days ago
Be an early applicant

Job summary

A forward-thinking company in Kings Langley is seeking a Customer Experience Manager to lead a team of 8 in delivering exceptional service. This permanent, full-time role involves supervising daily operations, coaching team members, and enhancing customer satisfaction through collaboration. Ideal candidates will possess strong leadership skills and experience in customer service management. Competitive salary between £35,000 and £40,000 based on experience.

Qualifications

  • Proven experience in customer experience/service management.
  • Strong leadership and coaching skills.
  • Excellent communication and problem-solving abilities.

Responsibilities

  • Inspire and support a team of 8 to deliver high-quality service.
  • Champion a culture of adaptability and continuous improvement.
  • Collaborate across departments to enhance customer satisfaction.
  • Supervise daily operations to ensure KPIs are met.
  • Manage recruitment, onboarding and performance reviews.

Skills

Customer experience/service management
Leadership
Coaching
CRM systems proficiency
Communication
Problem-solving
Negotiation

Tools

HubSpot
Job description
Overview

Customer Experience Manager – Kings Langley, office based

Full-Time | Permanent, Monday to Friday with an early finish on Friday

Salary: £35,000-£40,000 dependent on experience

Key Responsibilities
  • Inspire and support a team of 8 to consistently deliver high-quality service
  • Champion a culture of adaptability, positivity and continuous improvement
  • Collaborate across departments to streamline operations and enhance customer satisfaction
  • Represent the Customer Service team internally and externally with professionalism and enthusiasm
  • Supervise daily operations and ensure KPIs are met
  • Coach and develop team members to reach their full potential
  • Lead recruitment, onboarding and performance reviews
  • Manage training plans, team rota and personnel matters including absences and holiday requests
  • Monitor customer interactions and implement strategies to improve satisfaction
  • Investigate service calls to identify root causes and drive corrective actions
  • Support the team with complex queries and liaise with Finance on invoice issues
  • Ensure compliance with company policies and end-user guidelines
What This Client is Looking For
  • Proven experience in customer experience/service management
  • Strong leadership and coaching skills
  • Proficiency in CRM systems (HubSpot preferred)
  • Excellent communication and problem-solving abilities
  • Adaptable, empathetic and skilled in negotiation
  • A team player who builds strong relationships across the business

This is more than just a management role — it’s an opportunity to shape the future of customer service within a forward-thinking company. If you're ready to lead with purpose and make a lasting impact, we’d love to hear from you.

Please note this advert remains open until the vacancy is filled. Interviews will be conducted during this period, so we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Job Details

Job Title: Customer Experience Manager

Company: Tate

Location: Kings Langley, Hertfordshire (office based)

Posted: Sep 19 2025

Closes: Oct 20 2025

Sector: Customer Services

Contract: Permanent

Hours: Full Time

We are committed to promoting equal opportunities. If you require any adjustments during the application or interview process, please let us know. Your comfort and accessibility are a priority, and we are here to support you every step of the way. You are welcome to share your preferred pronouns in your application.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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