Customer Care Advisor jobs in Grande-Bretagne

Job Summary: We are seeking a friendly, organised, and proactive Customer Service Representative to join our growing pest control team. The ideal candidate will be the first point of contact for our customers, handling inbound inquiries, scheduling appointments, providing service information, and resolving issues with professionalism and care.

• Answer inbound calls, emails, and online inquiries in a professional and timely manner
• Schedule appointments for pest control technicians and manage calendars
• Provide accurate information about pest control services, pricing, and treatment plans
• Handle customer complaints and resolve issues or escalate to the appropriate team member
• Process payments, refunds, and maintain accurate records
• Follow up with customers after service to ensure satisfaction and encourage feedback
• Maintain detailed customer records using CRM systems
• Coordinate with the technician team to ensure timely and effective service delivery
• Educate customers on prevention methods and post-treatment guidance
• Assist with general office duties and support other team members as required

• Previous experience in customer service, preferably in the pest control or service industry
• Excellent verbal and written communication skills
• Strong problem-solving skills and the ability to handle difficult situations calmly
• Proficient with scheduling software and Microsoft Office (Word, Excel, Outlook)
• Able to multitask and manage time effectively in a fast-paced environment
• Friendly, empathetic, and customer-focused attitude
• High attention to detail and accuracy

• Experience using CRM systems (e.g. ServiceM8, Jobber, or similar)
• Knowledge of pest control services (training provided if not)

• Competitive salary
• Paid training
• Holiday and sick pay
• Opportunities for career growth
• Supportive and team-oriented work environment

If you're passionate about delivering excellent service and want to be part of a growing team that helps keep homes and businesses pest-free, we'd love to hear from you