Customer Service Agent

Skillframe Ltd; Greater London; On-site; GBP 30,000; Full time

Job summary

A dynamic pet logistics company is seeking a Customer Service Agent to ensure outstanding customer service and efficient pet export logistics. The role involves coordinating paperwork, occasionally driving a company van to deliver pets to Heathrow Airport, and maintaining excellent communication with clients. The ideal candidate will have a passion for animals, strong interpersonal skills, and a full UK driving licence. Enjoy a supportive work environment with opportunities for training and growth within the organization.

Benefits

Comprehensive training in pet export processes

Supportive and pet-friendly work environment

Opportunities for growth and advancement

Qualifications

• A genuine love for animals and a friendly, approachable demeanour is required.
• A FULL UK DRIVING LICENCE is essential.
• No prior air freight experience required; full training will be provided.

Responsibilities

• Provide top-notch customer service to clients regarding pet exports.
• Coordinate logistics of exporting pets and handle all paperwork.
• Drive company van to drop off pets at Heathrow Airport as needed.

Skills

Strong communication and interpersonal skills

Excellent organisational skills and attention to detail

Team-oriented

Job description

Customer Service Agent

Location : Heathrow Area

Working Hours : Monday - Friday, 08.30 AM - 5 : 30 PM

Salary : Circa. £30,000 per annum for the right person

Our client is a fabulous organisation and they are seeking a Customer Service Agent to provide a top notch customer service to clients, addressing inquiries and resolving issues related to pet exports.

You will be responsible for coordinating the logistics of exporting pets, ensuring all paperwork and processes are handled efficiently and you will occasionally drive the company van to drop off pets at Heathrow Airport. You will collaborate with team members to ensure seamless operations and excellent customer experiences.

Requirements

• A genuine love for animals and a friendly, approachable demeanour.
• Strong communication and interpersonal skills.
• FULL UK DRIVING LICENCE with the ability to drive the small company van as rarely needed.
• No prior air freight experience required; full training will be provided.
• Excellent organisational skills and attention to detail.
• Ability to work well in a team-oriented environment.

What’s On Offer

• Comprehensive training in all aspects of the pet export process, providing valuable air freight experience.
• A supportive and pet-friendly work environment.
• Opportunities for growth and advancement within the company.

Note

Due to the nature of the job, a love for animals is essential, as you will be working in an environment with pets present so no allergies, please but lots of pet cuddles.