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Service Delivery Manager - Pensions

Senior Consultant

Middlesbrough

Hybrid

Full Time

Permanent

Ref: 002794

XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.

Our Pensions Administration business continues to grow and we are now looking for an experienced and dynamic Service Delivery Manager to join our vibrant Middlesbrough office with flexible, hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar or managerial pensions role where they have gained knowledge and experience of technical pensions administrations, people management and delivering client pitches.

The Role

As a Service Delivery Manager with XPS you will:

• Assist the Operations Manager with the management and delivery of pension administration services across Public Sectors schemes.
• Contribute to maintaining the high-quality standards required within the company, and seek continually to enhance the quality long term sustainability of the services provided to our clients across the business.
• Manage and continually develop the pension's administration capability by demonstrating positive leadership skills and actively mentoring Administration Managers when required.
• Actively contribute to the attraction, training and retention of employees by recruiting appropriately; and motivating, rewarding and developing existing employees. Manage HR issues, and coordinate administration resources.
• Develop the commercial aspects of the function, involving Administration Managers in tendering and client facing work, billing effectively for value added to clients, and ensure that profit is delivered. Participate in on-going detailed analysis of the efficiency of our systems and processes.
• Assist on tendering processes, creating responses to tenders and leading the administration aspects of full service tenders.
• Conduct client assignments such as, project work, client relationship management etc.
• Assist on strategic business change and effectively manage the implementation of new practices and processes.
• Contribute to business wide process and systems change.

Your profile

Essential Criteria

• Previous experience as a successful pension professional, with a strong track record in managing, developing and delivering pensions administration services.
• Thorough knowledge of technical pension administration activities and the ability to apply this knowledge to any scheme. Knowledge of Public Sector schemes is desirable but not essential.
• Experience in all areas of the new business lifecycle including formulating and writing proposals, preparing and delivering client pitches and subsequent client negotiations.
• Experience of operating within and contributing to a compliant framework, and a strong understanding of quality standards.
• Previous line management experience, including appraisal process, HR issue management, performance management and recruitment related activities.
• IT proficient, particularly in Microsoft Word, Excel, Outlook & PowerPoint.
• Educated to a minimum of A Level or Degree or equivalent standard.
• APMI (or applicants deemed 'qualified by experience' would be considered).
• Proven leadership proficiency - both mentoring and motivating.
• Interpersonal and communication skills required to inspire, motivate, lead and manage a diverse team of professionals from trainee to senior consultant levels.
• Resilience and the ability to work under pressure.
• Strong numerical, analytical and problem solving capabilities.
• Being a good and enthusiastic team player.
• Confidence in dealing at board room level and have a creative and forward-thinking approach.

What we offer:

• Competitive salary
• Participation in annual discretionary Bonus Scheme
• 25 days holiday plus flexibility to buy or sell holiday
• Flexible Bank holidays
• Pension scheme, matching contribution structure
• Healthcare cash plan
• Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
• Life Assurance cover, four times basic salary
• XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
• Employee Assistance Programme for you and your household
• Access to a digital GP service
• Paid volunteering day when participating in Company organised events
• Staff referral scheme when you introduce a friend to XPS

What next:

If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly.

Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests.

The successful candidate will need to demonstrate the following requirements:

• Right to Work confirmation
• DBS Disclosure check
• Employment or educational references covering five years
• Satisfactory credit check

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.