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Berkshire Healthcare NHS Foundation Trust

Reading, United Kingdom

Other

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Yes

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459cf1a197d0

9

26.04.2025

10.06.2025

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Job overview

Interview will be held on 9th May 2024

CAMHS Rapid Response responds to young people referred in crisis, offering assessment, and short-term support to young people and their parents/carers. This is an exciting opportunity to work in a developing and expanding crisis service. You will be working with other administrative staff in the service.

You will be based at Wokingham and will be working with other Admin staff in the service. Administrators are key to our Trust, supporting our service users and clinicians. You will benefit from a culture that is firmly centred on staff support and development, enabling genuine job satisfaction. Much of our work is innovative and you will enjoy full involvement, while being encouraged to contribute your own thoughts and initiatives.

Berkshire CAMHS is a multi-disciplinary community-based service that serves a child population of approximately 300,000 across the County. The teams comprise of child psychiatrists, clinical psychologists, family therapists, nurse practitioners, psychotherapists, art/play therapists, social workers and Primary Mental Health Workers.

Main duties of the job

• Working as part of an administrative team, you will support our clinicians in sending out correspondence and booking appointments. You will answer emails and telephone calls, following up actions where required.
• You will need to be experienced in taking minutes at meetings, diary management and confident in using the full Microsoft Office suite including Outlook, Word, and Excel.
• You will also be required to work on your own initiative and demonstrate a willingness to help others as a key member of the team.
• The ability to build effective relationships, with a flexible approach to work is essential.
• You will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post.
• Carry out day-to-day organisation of systems to ensure the smooth running of the administration team.

Working for our organisation

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. Hear what our people say about working for our CAMHS service:

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites

Detailed job description and main responsibilities

The3/4 “must haves” for you to be considered for this role:

• Strong organisational and planning skills with the ability to work under pressure and be able to re-prioritise own workload to manage deadlines. NHS experience would be an advantage.
• Good interpersonal, communication and reporting skills with the ability to communicate with people at various levels both internal and externally.
• Intermediate to advanced computer skills and knowledge including experience of Microsoft Outlook, Word and Excel.
• Ability to work effectively in a team, using initiative, demonstrating accountability for own work, as well as being flexible and adaptable.

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.

If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Person specification

Education/Qualifications

• Previous knowledge and experience of working in an office and/or customer care environment

Knowledge, Skills & Abilities

• Good interpersonal, communication, observation and reporting skills
• Good/advanced IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)
• Car owner/driver and possess full UK driver’s licence or evidence of ability to travel to designated base and other sites.

Additional Requirements

• Ability to travel to multiple sites (delete as appropriate)
• Assist in the provision of basic (non-clinical) customer care support to service users with challenging behaviours, as required.

Berkshire Healthcare helps people manage their health in their local area, through a range of specialist and community services across the county. We promote independence and quality of life through community and mental health services and aim for seamless delivery of the best care in the right place. We get to know communities and the people in them so we can deliver the best services that meet their health needs.

Our team of 4,300 staff provide specialist mental health and community health services to a population of around 900,000 within Berkshire. We provide healthcare to people in their own homes and from different sites across the county.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information.

Please ensure your application is submitted with a valid email address for your referees in order to minimise delays in the recruitment process. Short-listed applicants will be contacted by email, therefore applicants are advised to check their email accounts regularly.

Applicants are advised that as a result of the high level of response we receive for some of our vacancies, we may expire any of them prior to the advertised closing date.

Berkshire Healthcare Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust’s sites.

NO AGENCIES TO CONTACT BERKSHIRE HEALTHCARE DIRECTLY PLEASE

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