Content jobs in United Kingdom

20 July 2022 10:00am

Length of contract Permanent

Location Manchester

We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other public organisations.

We do this fairly and transparently without taking sides, and our service is completely free.

Working with the Equality, Diversity and Inclusion (EDI) Lead to embed equality, diversity, and inclusion.

To provide specialist advice and guidance to colleagues and help shape and deliver on specific equality and inclusion projects and initiatives.

To work with management, colleagues, employee networks/working groups to identify needs, best practice solutions and meaningful actions to promote greater inclusion and wellbeing for all colleagues.

To provide specialist support and practical advice, guidance and support to caseworkers and managers on a range of equality and diversity issues to help them progress specific casework and to ensure PHSO provide an inclusive and accessible service that meets the diverse needs of its users and stakeholders

Job description

• Support the delivery of PHSO's ED&I strategy and People strategy, and provide a high quality specialist advice to colleagues
• Work in partnership with Human Resources Business Partners to support the wellbeing agenda
• Provide support for Diversity Steering Group, associated papers and group discussion
• Provide support, advice, and guidance to Operations on specific casework activities regarding best practice in approaching equality, diversity, and human rights issues
• Coordinate the creation and management of delivering the inclusion and wellbeing calendar of events and communications/promotion calendar
• Manage key benchmarking exercises and submissions for example, Social Mobility Index and Stonewall Workplace Equality Index, award submissions (CIPD)
• Complete analysis of diversity data to understand the company's EDI challenges and identify root causes and seek opportunities to address areas of under-representation
• Support organisational projects, providing advice to individuals regarding impact assessments and EDI considerations
• Work with Learning and Development to develop training and support to ensure best practice in inclusion and wellbeing

The successful applicant
Essential:

• Demonstrate knowledge of equalities legislation and statutory responsibilities
• Experience of delivering against a strategy and associated actions while recognising the needs of different groups in an organisation
• Knowledge and experience of research methodologies and applying those in a practical field
• Experience communicating with all levels of the organisation
• Excellent interpersonal skills with the ability to build relationships
• Experience of using a variety of written styles and content for a wide range of audiences
• Analytical skills to be able to analyse complex material and identify and summarise key issues
• Ability to influence others including those outside of your direct working relationships, working collaboratively and applying feedback
• Strong motivational skills
• Good planning and organisational skills, with ability to manage multiple deadlines.
• Good problem-solving skills
• Experience of researching and applying best practice approaches within a business to promote and facilitate organisational improvement
• IT literate

• An awareness of public administration (central government or the NHS)
• Other qualifications related to the field for example, coaching, mentoring, training
• Working in a fast-paced, customer focused environment
• Experience of complaint handling and report writing

What's on offer

• Civil Service Pension scheme (minimum 26.6% employer contribution)
• 30-day holiday entitlement, plus 2.5 extra statutory holidays on top
• Flexitime: Core hours between 10.00-12.00 and 14.00-16.00
• Extra 2 days of Flexi-leave each month for additional hours that have been accrued
• Access to a wide variety of internal and external wellbeing support, 24/7 assistance programmes and health advice

PHSO is committed to equality, diversity and inclusion and welcomes applications from individuals from diverse backgrounds. We are also a Disability Confident organisation.

Should you wish to access the Disability Confident Scheme (DCS) or require any reasonable adjustments through the process please contact the lead recruiter to discuss your needs before the advert closes.

Interviews will take place on 3 and 4 August 2022 and will include a presentation.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

To apply, please submit an up-to-date CV detailing your experience that best fits the essential criteria outlined above by 10am 20/07/2022.

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