Client Executive

WATCHES OF SWITZERLAND; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury watch retailer seeks a Client Executive for their Virtual Boutique in London. This role requires strong communication and organizational skills to enhance client experience by managing live chats and calls. Ideal candidates will have retail Client Services experience and a professional attitude. The position offers various employee benefits, including a generous discount scheme and flexible work patterns.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Previous Client Services experience in a retail contact centre is highly desirable.
• Strong communication and interpersonal skills with the ability to build rapport.
• Confident using digital tools and comfortable navigating technology.
• Maintains a positive, professional, and client-focused attitude.
• Excellent planning and organisational abilities.
• Capable of performing effectively under pressure.

Responsibilities

• Deliver outstanding client experience through various channels.
• Manage live chat, inbound calls, and emails efficiently.
• Provide timely support to clients with queries and concerns.
• Identify and resolve issues quickly while managing multiple queries.

Skills

Client Services experience

Strong communication skills

Interpersonal skills

Organisational abilities

Technology navigation

Pressure performance

Job description

Overview

Are you passionate about providing great client experience?
Do you have strong communication and interpersonal skills?
Are you highly organised and detail orientated?

As a Client Executive within our Virtual Boutique, you'll play a pivotal role in delivering an outstanding client experience. You'll take full ownership of the end-to-end engagement process, working closely with various teams across the business to gather and relay information to our online clients.

In this dynamic role, you'll manage live chat, inbound calls, and emails-providing timely, professional support to clients with queries, concerns, or purchase intentions. You'll thrive in a fast-paced environment, confidently guiding clients through their journey with us. Strong written and verbal communication skills are essential, as much of your day will involve direct client interaction. You'll be a clear and articulate communicator, with excellent spelling and grammar. With multiple queries often handled simultaneously, you'll need to be highly organised, detail-oriented, and quick to identify and resolve issues.

You will need to be fully flexible to work between the hours of 8am and 10pm and there is currently four days working and two days off rotation pattern in place (working patterns are subject to change).

About You

• Previous Client Services experience in a retail contact centre is highly desirable.
• Strong communication and interpersonal skills, with the ability to build rapport.
• Confident using digital tools and comfortable navigating technology.
• Maintains a positive, professional, and client-focused attitude.
• Excellent planning and organisational abilities.
• Capable of performing effectively under pressure.

About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn