Customer Support Specialist

DNA Recruit; East Hyde; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Support Specialist to join a dynamic team. The role involves supporting clients with data products and services, ensuring excellent customer experiences. This position offers flexible hybrid working and opportunities for career progression in a supportive environment that values innovation.

Benefits

Flexible hybrid working

Progression opportunities

Supportive learning environment

Qualifications

• Experience in customer support, technical support, or a similar client-facing environment.
• Confident working with data, with a logical approach to problem-solving.
• Comfortable using CRM and ticketing systems.

Responsibilities

• Respond to customer queries and technical issues.
• Investigate and troubleshoot data or product-related challenges.
• Collaborate with teams to resolve issues and improve service quality.

Skills

Customer Support Experience

Technical Support Experience

Problem-Solving

Strong Communication

Familiarity with CRM Systems

Basic SQL

Tools

Salesforce

JIRA

ServiceNow

Job description

Overview

Customer Support Specialist

We’re partnering with a global data and technology company that provides real-time insights powering some of the world’s most dynamic industries. They’re looking for a Customer Support Specialist to join their growing customer engagement team, helping clients get the most from a suite of complex data products and services.

This is an opportunity to work at the intersection of data, technology, and customer experience, where every interaction helps shape smarter, more connected solutions.

Responsibilities

• Respond to customer queries and technical issues, delivering accurate and timely support
• Investigate and troubleshoot data or product-related challenges, ensuring clear communication throughout the process
• Use tools such as Salesforce, JIRA, or ServiceNow to track cases, document solutions, and share insights
• Collaborate with commercial, data, and product teams to resolve issues and improve service quality
• Support process improvements through proactive feedback and detailed issue documentation
• Handle incident reporting and escalation with accuracy and urgency

About you

• Experience in customer support, technical support, or a similar client-facing environment
• Confident working with data, with a logical approach to problem-solving (basic SQL a plus)
• Comfortable using CRM and ticketing systems
• Strong communicator with an ability to manage multiple stakeholders
• Proactive, detail-oriented, and able to work both independently and collaboratively

What’s on offer

• A collaborative, innovation-driven culture where new ideas are encouraged
• Flexible hybrid working
• Great progression opportunities within a global organisation
• A supportive environment focused on learning, improvement, and shared success

If you’re passionate about delivering excellent customer experiences and enjoy solving data-driven challenges, we’d love to hear from you.

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.

Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful.

• We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them.
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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.