Customer Service Advisor

Michael Page (UK); Baildon; On-site; GBP 26,000; Full time

Job summary

A leading recruitment firm is looking for a Customer Service Advisor in Baildon. This permanent role in the healthcare industry offers a competitive salary of £25,708.80, job security, and opportunities for professional growth. Ideal candidates will have excellent communication skills, experience in customer service, and a positive attitude. Work hours include shifts from Monday to Saturday, ensuring a dynamic and rewarding work environment.

Benefits

20 days holiday plus bank holidays

Opportunities for professional growth

Supportive work environment

Qualifications

• Previous experience in a contact centre or customer service role.
• Comfortable working in an open-plan office.
• Obsession to always give great service.

Responsibilities

• Handling inbound and making outbound calls professionally.
• Updating client records and booking systems accurately.
• Collaborating with colleagues to ensure seamless client experiences.

Skills

Excellent communication and interpersonal skills

Strong attention to detail

Computer literacy

Flexible, can-do attitude

Job description

• Immediate start date on offer
• Exciting new opportunity that can offer great career prospects

About Our Client

This opportunity is with a small-sized company operating in the healthcare industry. Known for its commitment to excellence, the organisation focuses on providing tailored services to its clients.

Job Description

What You Will Be Doing

• Handling inbound calls with professionalism and warmth. Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates. Obsession to always give great service.
• Fantastic spoken and written communication skills.
• Updating client records and booking systems accurately.
• Collaborating with colleagues across departments to ensure seamless client experiences.
• Maintaining a positive and proactive attitude in a busy contact centre environment.

The Successful Applicant

What We Are Looking For

• Previous experience in a contact centre or customer service role.
• Excellent communication and interpersonal skills.
• Comfortable working in an open-plan office and making high volumes of calls.
• A flexible, can-do attitude and team spirit.
• Strong attention to detail and computer literacy.

Please note shift patterns for this role will be Mon - Sat (08:00am - 17:30pm). If you are working on a Saturday you will have 1 day off in the week.

What\'s on Offer

• A competitive salary of 25,708.80
• A permanent role offering job security within the healthcare industry.
• 20 days holiday plus bank holidays.
• Opportunities to contribute to a small-sized organisation with a focus on quality service.
• A supportive work environment that values professional growth.
• Plus many more benefits . . .

If you are passionate about customer service and are looking for a rewarding role in the healthcare industry, we encourage you to apply for this exciting opportunity as a Customer Service Advisor.