Dutch speaking Customer Service Representative

French Selection UK; Norwich; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A prominent recruitment agency is seeking a Dutch speaking Customer Service Representative in Norwich. The role involves responding to customer inquiries, processing orders, and maintaining customer records. Ideal candidates are fluent in Dutch and English with strong customer service experience. This position offers a hybrid work arrangement and a competitive salary up to £30,000 plus bonus.

Qualifications

• Fluent in Dutch and English.
• Proven experience in customer service or sales roles.
• Strong interpersonal, organisational, and multitasking abilities.

Responsibilities

• Respond professionally to customer enquiries across multiple channels.
• Provide product and service information, recommending suitable solutions.
• Process orders, returns, and exchanges efficiently.

Skills

Fluent in Dutch

Fluent in English

Excellent verbal and written communication skills

Customer service experience

Sales experience

Strong interpersonal abilities

Organisational skills

Multitasking abilities

Sales targets accommodation

Tools

ERP systems

Job description

Overview

A dynamic customer experience team supporting a well-established retail brand, committed to delivering outstanding customer service and driving sales growth in a collaborative environment.

Role

• Dutch speaking Customer Service Representative


• Location: Norwich


• Work Arrangement: Hybrid, with some work-from-home flexibility


• Salary: Up to £30,000 per annum plus bonus


• Ref: 798DU

Main Duties

• Respond professionally to customer enquiries across multiple channels: phone, email, live chat, and in person (in Dutch and English)


• Provide product and service information, recommending suitable solutions


• Process orders, returns, and exchanges efficiently


• Upsell and cross-sell to meet customer needs and sales targets


• Maintain accurate customer records and CRM data


• Manage and resolve complaints with empathy and professionalism


• Follow up on overdue invoices and accounts


• Collaborate with team members to improve service and processes

Qualifications

• – Fluent in Dutch and English, with excellent verbal and written communication skills


• – Proven experience in customer service or sales roles


• – Strong interpersonal, organisational, and multitasking abilities


• – Comfortable working towards sales targets and KPIs


• – Computer literate; experience with ERP systems is an advantage