Customer Service Advisor

NIFHA - Northern Ireland Federation of Housing Association; Holywood; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local housing association in Holywood is seeking a Customer Service Advisor to provide high-quality telephone support. The role requires a minimum of six months of customer service experience and strong IT skills. Successful candidates will be fluent in English and provide a good general level of education. This position offers on-job training and various employee benefits including a contributory pension and health cash plan.

Benefits

On-job training

Contributory pension scheme

Health cash plan

Cycle to Work scheme

Free employee health checks

Qualifications

• Minimum of six months’ customer service experience, communicating with customers via phone.
• Ability to handle sensitive and confidential information.
• Excellent level of IT literacy.

Responsibilities

• Provide a high-quality telephone customer service.
• Respond to and resolve calls across service activities.
• Communicate effectively with customers from diverse backgrounds.

Skills

Customer service experience

IT literacy

Attention to detail

Fluent in English

Education

GCSEs or equivalent in English and Maths

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.

Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services from sheltered housing for the over 55’s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.

Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.

To be shortlisted candidates need to provide evidence of the following as a minimum:

• A good general level of education to include GCSEs or equivalent qualifications in both English and Maths OR

A minimum of six months’ customer service experience, communicating with customers via phone

• Evidence of ability to handle sensitive and confidential information in a workplace environment
• Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities
• Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook
• Fluent in both spoken and written English language

In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme.

Flexibility regarding working hours is also offered in some areas of the business.

For further information on employee benefits go to the employee benefits section of our website.

Closing date for applications is 3 rd November 2025 unless otherwise stated.

Radius reserves the right to enhance criteria to facilitate shortlisting.

Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise.

Radius is an Equal Opportunities Employer.

• Radius Housing, 3-7 Redburn Square, Holywood, County Down, BT18 9HZ