Customer Service Representatives (VC)

Bill Gosling Outsourcing; Glasgow; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading outsourcing firm in Glasgow is seeking a Customer Service Representative to interact with customers and provide exceptional service. You will handle inquiries via phone, email, and chat, while documenting responses and collaborating with a dynamic team. Experience in customer service is preferred but not required. This position offers a hybrid work model and opportunities for career advancement within a supportive culture.

Benefits

Comprehensive Benefits

Career Growth

Supportive Culture

Diversity & Inclusion

Comprehensive Training

Qualifications

• Previous experience in a Collections role is preferred but not required.
• Ability to work full-time (37.5 or 40 hours per week) year-round.
• Computer literate and proficient in using Microsoft Office Suite (Excel, Word).

Responsibilities

• Interact with customers through various channels to respond to inquiries.
• Document all customer interactions and payment arrangements accurately.
• Provide top customer service to resolve customer accounts.

Skills

Empathy

Communication skills

Attention to detail

Organizational skills

Customer service experience

Ability to work independently

Tools

Microsoft Office Suite

Job description

Overview

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results.

Position: Customer Service Representative

Work Model: Hybrid (combination of in-office and remote work)

Office Location: 389 Argyle St, Glasgow G2 8LR

Job responsibilities and requirements are described in the sections below.

What You’ll Do

As a Customer Service Representative, you will interact with customers through various channels to promptly respond to inquiries in a courteous and efficient manner. You will provide information about product features, help customers when they face problems or need information, and maintain accurate records of interactions.

• Inbound and outbound communications with customers through telephone, e-mail, chat, SMS, and website.
• Provide top customer service to resolve customer accounts and offer additional support.
• Negotiate payment terms/arrangements if applicable.
• Review account status/information to understand the customer’s inquiry/need.
• Respond to inquiries and determine the most appropriate solution.
• Understand our clients’ products and services to find the best solutions for the customer.
• Document all customer interactions and payment arrangements accurately in the system.
• Collaborate with team members to develop strategies for improving customer service efforts.
• Provide excellent customer service while adhering to company policies and regulations.
• Champion company core values and other company programs.
• Other duties as assigned.

What We’re Looking For

• Previous experience in a Collections role is preferred but not required.
• You enjoy talking to people on the phone.
• You are empathetic, a good listener, and want to help others.
• Desire to grow and drive your career forward.
• Ability to work full-time (37.5 or 40 hours per week) year round.
• Office opening times Monday – Friday between 8:30am and 6:00pm.
• Experience in customer service is highly desirable.
• Previous experience in finance or a call center environment is an asset.
• Strong attention to detail and organizational skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Computer literate and proficient in using Microsoft Office Suite (Excel, Word).

Why Bill Gosling Outsourcing?

• Comprehensive Benefits: Includes Employee Assistance Programme; wellbeing and health platform; referral programme; birthday holiday; modern apprenticeship programmes.
• Career Growth: On-the-job training, professional development, and opportunities for promotion.
• Supportive Culture: Collaborative team where your voice matters and ideas thrive.
• Diversity & Inclusion: We celebrate diverse perspectives and contributions.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives.

Ready to be part of something great? Apply today and let’s shape the future together!

Privacy and data collection: By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

Bill Gosling Outsourcing is committed to equal access and participation for people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Information Security Responsibilities (Summary)

• Identification of non-conforming processes that impact business services and/or information security.
• Access to data is granted to authorized parties based on job responsibilities; data is disseminated only when authorized by Management.
• Report inappropriate access privileges to Management and attend Information Security training when required.
• Attest in writing to knowledge of and compliance with Information Security policies and procedures prior to accessing data.
• Role-based security permissions as required in Workday.

Reports to: Floor Support / Team Leader, Operations / Team Leader Working, Operations / Managing Coach, Operations

Get to Know Us Better

• Growth Opportunities: Promotion from within and career advancement.
• Comprehensive Training: Extensive paid training to ensure success.
• Team-Oriented Culture: Collaborative and supportive environment.
• Diversity & Inclusion: We celebrate diverse perspectives.
• Fun Workplace: Team engagement and social events in a lively, inclusive environment.
• State-of-the-Art Offices: Modern offices designed to enhance collaboration.
• Rewarding Work: Help businesses grow while making a real difference.

Follow us for an insider view of our team in action.

Website – https://www.billgosling.com/careers

Privacy policy notice can be found on our site.

Bill Gosling Outsourcing – Where your career thrives!