French Speaking Customer Service Agent

Michael Page (UK); Poole; On-site; GBP 25,000 - 27,000; Full time

Job summary

A well-established organisation in Poole is seeking a French Speaking Customer Service Agent to provide outstanding support in both French and English. The ideal candidate will have experience in customer service and a passion for ensuring customer satisfaction. The role offers a competitive salary and the chance to work in the exciting Leisure, Travel & Tourism industry.

Benefits

Competitive salary

Permanent position

Opportunities for skill enhancement

Good transport links

Qualifications

• Experience in customer service roles, preferably in Leisure, Travel & Tourism.
• A positive attitude and the ability to work well in a team.
• Attention to detail.

Responsibilities

• Provide outstanding customer support in French and English.
• Assist clients with booking and travel-related queries.
• Maintain and update customer records.

Skills

Fluent in French

Fluent in English

Excellent communication skills

Strong problem-solving abilities

Organised approach

Teamwork

Tools

Customer service software

Job description

• Business thriving on growth
• Competitive salary within this well established business

About Our Client

This role is with a well-established, medium-sized organisation in the Leisure, Travel & Tourism sector. Known for its focus on excellent customer experiences, the company specialises in delivering reliable logistics solutions to its clients.

Job Description

The key responsibilities for the French Speaking Customer Service Agent are:

• Provide outstanding customer support in both French and English via phone, email, and other communication channels.
• Assist clients with booking and travel-related queries while ensuring accuracy and efficiency.
• Collaborate with the logistics team to resolve issues and ensure smooth operations.
• Maintain and update customer records in the system as required.
• Handle complaints professionally, aiming for quick and satisfactory resolutions.
• Communicate updates regarding schedules, delays, or changes to customers effectively.
• Support team members with administrative tasks when needed.
• Ensure compliance with company policies and procedures at all times.

The Successful Applicant

A successful French Speaking Customer Service Agent should have:

• FLUENT in FRENCH & ENGLISH, with excellent communication skills.
• Experience in customer service roles, preferably within the Leisure, Travel & Tourism industry.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Proficiency in using customer service software and systems.
• An organised approach to work with attention to detail.
• A positive attitude and the ability to work well in a team.

What’s on Offer

• Competitive salary ranging from £25,000 to £27,000 per annum.
• Permanent position in a supportive and professional environment.
• Opportunities to enhance your skills in a bilingual setting.
• Work within the exciting Leisure, Travel & Tourism industry.
• Convenient location in Poole with excellent transport links.

If you are passionate about customer service and fluent in French, we encourage you to apply for this exciting role in Poole today!