Complaints jobs in United Kingdom

We have a new Senior Claims Adjuster role available to work within the London Chubb Global Markets Property Claims team ensuring accurate assessment and proactive management of claims from the beginning to the end of their lifecycle. This should be carried out in accordance with the conditions of the cover, CHUBB Policy and Procedures and agreed Service Level Agreements (SLAs) for internal and external customers.

You will be required to Independently handle a varied portfolio of North American property claims written under Open Market and Binding Authorities, within agreed pre-agreed authority limits.

We are looking for a team player, providing such support as required by other members of the team and fully participates in individual and shared project work.

• Accurately assess and evaluate a high volume of technically complex North American Property claims written under Open Market & Binding Authorities.
• Effectively manage a high volume of claim files. Investigate, analyse and apply policy coverage accurately to all assigned claims. Reserve claims accurately in accordance with Company guidelines and best practices. Negotiate and settle claims proactively in accordance with Lloyd’s/Company guidelines and best practices. Always ensure that Chubb service standards are upheld.
• Identify complaints and recognise customer expressions of dissatisfaction to ensure such customers issues are handled, or escalated, in a timely, accurate manner and in accordance with the agreed Complaints Policy and Procedures.
• Instruct, liaise with and manage external vendors. Monitor the quality and cost of their services, ensuring the required technical and applicable service standards are met.
• Ensure personal adherence and continually maintain and update own knowledge of CHUBB Policy and Procedures and regulatory authority requirements. Demonstrate personal knowledge and awareness of compliance requirements and take personal responsibility for adherence to regulatory and compliance control mechanisms that are in place.
• Maintain and develop both own technical knowledge and expertise, and CHUBB behavioural competencies in accordance with agreed personal development process.
• Support, maintain and develop contact with key internal and external relationships, to include Underwriting, Actuarial, Broker and Key Customer Accounts for issues such as late notification of claims, case progress, and issuing specific insured requirements within SLAs.
• To support and develop the team by conducting regular peer audit reviews.
• Undertake all other duties as reasonably required by Property Claims Team Manager that are applicable to this role.

• ACII qualification (or progress toward) is preferred but not essential.
• In-depth knowledge of property claims management.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Strong understanding of regulatory and compliance requirements.

Competitive salary & pension scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Employee resource groups, 1 day annual Charitable leave, Employee Assistance program.

Integrity. Client focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.