Customer Care Advisor

RH Recruiting Limited; Barton-upon-Humber; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking an enthusiastic Customer Care Advisor for a full-time office-based role in Barton-upon-Humber. This position offers a salary of £25,747 per year with quarterly bonuses and a comprehensive benefits package. Responsibilities include ensuring high-quality service for customers and maintaining accurate records. Ideal candidates should have experience in customer service and be able to commute daily to the location.

Benefits

Access to health & discount platform

Full supportive training

EE discount

Staff Discount

Free onsite gym

Free onsite parking

Complimentary refreshments

Two subsidised canteens

Customer Service Employee of the Month awards

Qualifications

• Experience in customer service (call centres, retail, hospitality, etc.) required.
• Must have experience working towards targets.
• Must be able to commute to Barton-upon-Humber daily.

Responsibilities

• Handle customer enquiries and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Follow up with customers to ensure their needs are met.

Skills

Customer service experience

Excellent communication skills

IT Literate and proficient in Microsoft

Strong organisational skills

Job description

Salary/Rate: £25,747 per year + quarterly bonuses

We are looking for enthusiastic individuals to join our client in Barton-upon-Humber. for their mid-November intake. Whether you are from call centre, hospitality, or retail, they offer full supportive training!

Customer Care Advisor - No Weekends or Evenings!

£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent

Start Dates: Mid-November 2025

This is a full-time office-based position. Applicants must live within 1 hour commute of Barton-upon-Humber

Working as a Customer Care Advisor, you will be ensuring that customers of the business are given a high quality of service handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers’ accounts are accurate and up to date and also handling any complaints that may come your way.

This position is purely a customer service role with no sales element.

You will receive a fantastic benefit package including:

• Access to health & discount platform after 1 year of service
• Full supportive training (4 weeks)
• EE discount
• Staff Discount (after 1 year of service)
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

A Customer Care Advisor will be required to:

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their needs are met
• Liaising with showrooms
• Proactively resolving customer queries
• Building and maintaining relationships
• Identify and escape issues to appropriate team members as required
• Handling any complaints or issues
• Continually striving to improve customer satisfaction and retention

What makes a good Customer Care Advisor?

• Must be able to commute to Barton-upon-Humber daily
• Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
• Must have experience working towards targets
• Excellent communication skills, both written and verbal
• IT Literate and proficient in Microsoft
• Strong organisational skills!

Does this sound like your next role?

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy