Resident Liaison Officer (Social Housing Contractor) | Permanent | Amersham, Bucks

Pinnacle Recruitment Ltd; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-established social housing contractor seeks a Resident Liaison Officer to join their team near Amersham, Bucks. This permanent role involves providing support to residents during construction works and ensuring site safety. The ideal candidate should be self-motivated with experience in customer care within the social housing sector and possess strong communication skills. A valid UK driving licence is required. Competitive salary: £25,000 - £30,000 plus package.

Qualifications

• Experience in the Social Housing sector dealing with customer care.
• Must have a full valid UK driving licence.
• Understanding of construction processes and systems.

Responsibilities

• Support residents on any possible issues.
• Ensure site safety and welfare for residents.
• Produce literature to inform residents.
• Record and report any complaints professionally.
• Provide support to residents during works.

Skills

Self-motivated

Customer care

Good communication skills

Proficiency in Microsoft Excel

Ability to work as part of a team

Job description

Overview

Resident Liaison Officer (Social Housing Contractor) | Permanent | Amersham, Bucks

Salary: £25,000 - £30,000 + package

Location: Buckinghamshire

I have a great opportunity for a Resident Liaison Officer to join a well-established Social Housing Main Contractor on a permanent basis, based out of their offices near Amersham, Bucks.

The company are a family run business that have been around for approximately 35 years. They have a wide and varied client base which include Local Authorities, Housing Associations and Private Sector Clients.

The business has a young, dynamic and energetic management team with a strong business plan in place; they are consistently developing their client base as well as continuously winning repeat business from existing clients due to the quality of their work.

They are looking for a Resident Liaison Officer to join them on a permanent basis as soon as possible. The company offices are based near Amersham, and their area of operations is predominantly in Hertfordshire and North West London.

Responsibilities

• Work closely with the residents and provide full support on any possible issues
• Work closely with the site manager to highlight any possible concerns with site safety or welfare to both residents and site operatives
• Support the site manager with quality control, environmental and H&S requirements in line with company procedures
• Produce and deliver literature to residents informing them of start dates / details of works etc.
• Record and report any complaints made, ensure that all complaints are dealt with professionally and are resolved in a timely manner
• Provide continual support to residents whilst works are being carried out to their property

Ideal Candidate / Qualifications

• Self-motivated person who has worked in the Social Housing sector dealing with customer care
• The candidate will be site based and they must be able to work on their own initiative with managerial guidance
• Have a full valid UK driving licence
• Have a good understanding of construction processes and systems
• Ability to work as part of a team
• Good communication skills, both written and verbal
• Proficiency using office IT applications such as Microsoft Excel and Word or equivalent software
• Be punctual and have good timekeeping
• Can take instruction and effectively carry out tasks

Apply For This Job

If you are a Resident Liaison Officer and you are interested in this role, please apply with an updated CV or call Rob on: 07733 529 573