Receptionist

Avery Healthcare Group Ltd.; Knowle; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury elderly care provider in the UK is seeking a dedicated Receptionist to be the first point of contact, providing high-quality customer service and administrative support. The ideal candidate will have excellent communication skills, a welcoming attitude, and experience in problem-solving. Join a supportive team aimed at enhancing resident lives in a caring environment.

Qualifications

• Excellent verbal and written communication skills.
• Confident in using computers.
• Previous exposure to problem-solving and client complaints.

Responsibilities

• Answering the telephone and responding to enquiries at reception.
• Completing reception-related administration and maintaining databases.
• Maintaining the general tidiness of the reception area.

Skills

Excellent communication skills

Positive, friendly attitude

Problem-solving experience

Computer proficiency

Job description

This receptionist role at Avery Healthcare, a leading provider of luxury elderly care homes in the UK, offers a great opportunity to provide high-quality customer service as the first point of contact within the home. With a focus on supporting the care team and residents, the successful candidate will have excellent communication skills, a positive and welcoming attitude, and experience in problem-solving and client complaints.

Main duties of the job

As a receptionist at Avery Healthcare, your primary responsibilities will be to offer professional, high-quality customer service to residents, visitors, and staff. You will be the first point of contact, answering the telephone, responding to enquiries, and redirecting calls as needed. Additionally, you will be responsible for completing reception-related administration, maintaining databases, and providing administrative assistance to the General Manager. Maintaining the tidiness of the reception area and liaising with the Housekeeping team to ensure high standards are also part of this role.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. The company is passionate about creating meaningful experiences for both residents and employees, with a vision of "creating meaningful lives together." Avery operates over 100 homes across the country, offering exceptional care and a supportive, inspiring environment where team members feel valued and empowered.

Job responsibilities

Package Description:

Shift Details: weekends only

Avery Healthcare is all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist. If this sounds like the place for you, we'd love to hear from you!

Job description

Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as providing a range of administrative services.

Other responsibilities will include:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

About you

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Have excellent communication skills, both verbal and written.
• Be confident in using computers.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem-solving and client complaints.

About Avery

Avery Healthcare is not just one of the UK's largest providers of luxury elderly care homes - we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

Person Specification

Qualifications

To be successful in this role, you should have excellent communication skills, both verbal and written, and be confident in using computers. A positive, friendly, and welcoming attitude is essential, as is previous exposure to problem-solving and client complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.