Resident Liaison Officer (Social Housing) | Permanent | Amersham, Bucks

Pinnacle Recruitment Ltd; England; On-site; GBP 20,000 - 28,000; Full time

Job summary

A well-established recruitment agency is seeking a Resident Liaison Officer for a permanent role in Amersham, Bucks. The ideal candidate has experience in social housing, strong communication skills, and a valid UK driving licence. Responsibilities include supporting residents with issues during construction and working closely with the site manager. This is a great opportunity to join a dynamic team.

Qualifications

• Experience in the Social Housing sector preferred.
• Full valid UK driving licence required.
• Ability to work on own initiative.
• Good understanding of construction processes.

Responsibilities

• Support residents with any issues.
• Collaborate with the site manager on safety concerns.
• Ensure timely resolution of complaints.
• Deliver information to residents about work schedules.

Skills

Self-motivated

Customer care experience in Social Housing

Good communication skills

Proficiency in Microsoft Excel and Word

Ability to work as part of a team

Job description

Resident Liaison Officer (Social Housing) | Permanent | Amersham, Bucks

Salary: £20,000 - £28,000 + benefits
Location: Amersham, Bucks
Region: Buckinghamshire

I have a great opportunity for a Resident Liaison Officer to join a well-established Social Housing Main Contractor on a permanent basis, based out of their offices near Amersham, Bucks.

The company are a family run business that have been around for approximately 30 years. They have a wide and varied client base which include Local Authorities, Housing Associations and Private Sector Clients.

The business has a young, dynamic and energetic management team with a strong business plan in place; they are further developing their client base and this is great opportunity to join a growing business.

Duties include:

• Work closely with the residents and provide full support on any possible issues
• Work closely with the site manager to highlight any possible concerns with site safety or welfare to both residents and site operatives
• Support the site manager with quality control, environmental and H&S requirements in line with company procedures
• Produce and deliver literature to residents informing them of start dates / details of works etc.
• Record and report any complaints made, ensure that all complaints are dealt with professionally and are resolved in a timely manner
• Provide continual support to residents whilst works are being carried out to their property

The Ideal Candidate:

• Self-motivated person who has worked in the Social Housing sector dealing with customer care
• The candidate will be site based and they must be able to work on their own initiative with managerial guidance
• Have a full valid UK driving licence
• Have a good understanding of construction processes and systems
• Ability to work as part of a team
• Good communication skills, both written and verbal
• Proficiency using office IT applications such as Microsoft Excel and Word or equivalent software
• Be punctual and have good timekeeping
• Can take instruction and effectively carry out tasks

If you are a Resident Liaison Officer and you are interested in this role, please apply with an updated CV or call Rob on: 07733 529 573