Remote Healthcare Incident & Complaints Investigator

Community Ambulance Service; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

A healthcare service provider is looking for an Incident and Complaints Investigator to join their team in Greater London. This role involves investigating incidents and complaints, conducting compliance audits, and ensuring patient safety. The ideal candidate will have strong communication and analytical skills, along with experience in complaint and incident management. The position allows for flexible working, with travel expected in the designated region.

Qualifications

• Experience of complaint and incident management including completion of investigations.
• Excellent verbal and written skills.
• Ability to convey distressing information with sensitivity.
• Strong IT and administrative skills with Microsoft Office applications.
• Experience of auditing.

Responsibilities

• Support operational management teams by conducting high-quality investigations on incidents and complaints.
• Deliver the governance compliance agenda at a local level.
• Undertake compliance audits to produce high-quality reports.
• Monitor and interpret national guidelines ensuring compliance with best practices.

Skills

Complaint and incident management experience

Excellent verbal and written skills

Report writing skills

High sensitivity in conveying information

Facilitation and negotiation skills

Ability to work within a multi-professional team

Analytical skills for complex issues

Strong IT skills

Experience of auditing

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)

Job description

A healthcare service provider is looking for an Incident and Complaints Investigator to join their team in Greater London. This role involves investigating incidents and complaints, conducting compliance audits, and ensuring patient safety. The ideal candidate will have strong communication and analytical skills, along with experience in complaint and incident management. The position allows for flexible working, with travel expected in the designated region.