Duty Manager

Hilton Worldwide, Inc.; Glasgow; On-site; GBP 30,000; Full time

Job summary

A leading global hospitality company in Glasgow is seeking a Duty Manager who will oversee guest interactions in the hotel lobby, manage complaints, and ensure exceptional service. The ideal candidate has supervisory experience in the hotel industry, excellent leadership skills, and a passion for guest satisfaction. This role requires strong knowledge of health and safety procedures and proficiency in managing guest experiences. The position offers an annual salary of £29,046 along with various team member perks.

Benefits

Annual salary of £29,046

Smart uniform provided

Free meals when on duty

Career personal development programs

Team Member Travel Program

High street discounts

28 days holiday increasing to 33 days

Discounted dental and health cover

Free Parking

Discounted Taxi after hours

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• Calm, efficient and ability to work well under pressure.
• Strong commercial acumen and management experience.

Responsibilities

• Engage guests in conversation and provide assistance.
• Manage and resolve guest complaints promptly.
• Coordinate services for long-stay guests.

Skills

Supervisory experience

Knowledge of Health and Safety

Leadership skills

Exceptional communication skills

Commercial acumen

Guest service focus

Education

Degree or diploma in Hotel Management

Job description

Job Description - Duty Manager (HOT0C448)

Job Description

Duty Manager

Job Number: HOT0C448

Work Locations

Hilton Glasgow Hotel, 1 William Street, Glasgow G3 8HT

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A WORLD OF REWARDS

Annual Salary of £29,046

Smart uniform provided and laundered

Free and healthy meals when on duty

Grow your Career

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Free Parking (depending on availability)

Discounted Taxi when public transports stop running

Guest Experience Day after successfully passing probation

Modern and inclusive Team Member’s areas

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby on a fixed-term contract.

What will I be doing?

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implements actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What are we looking for?

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• Good knowledge of Health and Safety and security procedures
• Calm, efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
• Experience in managing budgets, revenue proposals and forecasting results in a similar-sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous role as Duty Manager in a similar quality hotel
• A degree or diploma in Hotel Management or equivalent
• In-depth knowledge of the hotel, leisure or service sector
• First Aid Qualification
• Personal License Qualification

EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Schedule

Full-time

Brand : Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office