Customer Care Coordinator - Housing

Approach Personnel Ltd; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading new build housing developer in Birmingham is seeking a Customer Care Co-ordinator to manage customer communications and resolve complaints. In this role, you will liaise between customers, site teams, and maintenance operatives while organizing repairs and addressing concerns. The ideal candidate will have experience in customer services, excellent communication skills, and good computer proficiency. This position offers a competitive salary and potential for career growth.

Benefits

Competitive basic salary (D.O.E)

Generous annual leave entitlement + bank holidays

Bonus potential

Potential future career growth

Qualifications

• Experience working in a customer services role, ideally in new build housing or property sectors.
• Ability to provide concise written or numerical reports.
• Confident communicator, both verbally and written.

Responsibilities

• Manage communication and administration related to Customer Care.
• Resolve validated complaints efficiently.
• Coordinate appointments for Customer Care Technicians and trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates.
• Create Homeowner Guides and ensure Handover Packs meet requirements.

Skills

Experience in customer services

Confident communication

Good computer skills

Job description

Are you an experienced customer service professional with a background in New Build Housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Birmingham office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What's in it for you?

• Competitive basic salary (D.O.E)
• Generous annual leave entitlement + bank holidays
• Bonus potential
• Potential future career growth

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills (especially Word and Excel)

Key Responsibilities :

• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades / suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

IF THIS IS YOU, WHY NOT APPLY NOW