Neighbourhood Manager

A2Dominion Group; Bromley; Hybrid; GBP 34,000 - 42,000; Full time

Job summary

A housing association in the UK is seeking a Neighbourhood Manager to oversee community management in Bromley. The role involves maintaining safety standards, addressing residents' concerns, and providing tailored support to vulnerable individuals. Candidates should have experience in customer-facing roles, excellent communication skills, and a full UK driving licence. The position offers a competitive salary and generous employee benefits, including 25 days' holiday and a contributory pension.

Benefits

25 days holiday plus bank holidays

Contributory pension up to 8%

Annual health and lifestyle benefits allowance

Qualifications

• Experience in customer-facing roles, managing complaints and cases.
• Ability to work independently and manage a busy workload.
• Confident communicator with strong professional relationships.

Responsibilities

• Conduct inspections and maintain safety standards.
• Support residents with tenancy management issues.
• Engage with residents and gather feedback for improvement.

Skills

Customer-facing experience

Excellent communication

Problem-solving

Attention to detail

Strong IT literacy

Job description

Job title: Neighbourhood Manager

Location: Hybrid / Bromley

Salary: £34,000 – £42,000

Working hours: 35 hours per week Mon‑Fri 9am‑5pm

Contract: 12 months fixed term

DBS Level: Standard DBS check

Driving licence: Full UK driving licence and own car essential

About A2Dominion

We are a UK housing association committed to a new vision – providing homespeople love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Role overview

Are you ready to make a real impact in the heart of vibrant communities? As a Neighbourhood Manager at A2Dominion, no two days will ever be the same. You’ll be the face of the company, directly shaping the lives of residents by providing the support, care and attention that make their communities thrive!

You’ll play a crucial role in delivering exceptional neighbourhood management across a diverse portfolio of residential and mixed tenured buildings. Your work will directly enhance the safety, wellbeing and satisfaction of our residents, while ensuring compliance with all regulations.

Key responsibilities

• Conduct estate, scheme, and property inspections to maintain high standards of safety and cleanliness.
• Support residents with tenancy management issues such as noise complaints, disputes, and safeguarding concerns.
• Work closely with internal departments and external partners to address building maintenance and safety.
• Engage with residents through regular communication, ensuring their concerns are heard and acted upon.
• Provide tailored support to vulnerable individuals and families, ensuring their needs are met.
• Gather feedback from residents to continually improve services and ensure satisfaction.
• Represent the company in external meetings, attend court proceedings, and support residents through various issues.

More about you

• Experience in customer‑facing roles; whether in housing, community work, local authority services, social care, customer resolution or any comparable field where you have resolved issues, managed cases or handled complaints.
• Ability to work independently, manage a busy workload and make sound decisions under pressure.
• Confident communicator capable of engaging residents, challenging behaviour when required and building strong professional relationships; highly organised.
• Excellent attention to detail and accurate record‑keeping skills. Comfortable carrying out regular estate visits, inspections and face‑to‑face meetings.
• Strong IT literacy with the ability to pick up new systems quickly and understand safeguarding principles with a willingness to escalcate concerns appropriately.
• Full UK driving licence and access to a car essential.

Desirable

• Awareness of tenancy law, ASB processes, or building safety.
• Experience supporting vulnerable people or managing complex cases.
• Training / qualification in safeguarding, ASB, mediation, or health & safety.
• Experience using CRM systems or case‑management tools.

Why A2Dominion?

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (plus bank holidays)
• Up to 8% contributory pension
• Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process.

Closing date

Closing date for this role is 10 January 2026; we reserve the right to close this role upon appointment of a successful candidate.

Additional information

Due to the Christmas holiday period and reduced availability across some departments, our recruitment process may take slightly longer than usual. We appreciate your patience and will be in touch as soon as possible.