Service Complaint Investigator

Serve; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A government agency is seeking a dedicated Harassment Investigation Officer to join their team at RAF High Wycombe. You will be responsible for conducting thorough investigations into complaints of Bullying and Harassment. The role requires excellent communication and investigative skills, as you'll liaise with various parties involved in the complaints. The position is full-time with an employment structure that allows for potential remote working arrangements. Ideal candidates will have experience in related fields and demonstrate a commitment to maintaining confidentiality and regulations.

Responsibilities

• Conduct thorough investigations in support of Bullying and Harassment complaints.
• Liaise with complainants, respondents, and witnesses during investigations.
• Maintain comprehensive records in line with the Data Protection Act 2018.
• Produce detailed investigation reports for submission to relevant bodies.

Skills

Epidemiology

Public Health

Bank Secrecy Act

Bioinformatics

Fraud

Genetics

Interviewing

Law Enforcement

Qualitative Research Interviewing

Research Experience

Next Generation Sequencing

Writing Skills

Job description

A vacancy will arise for a FS / MAcr / WO / Flt Lt / Sqn Ldr (Any Profession) to serve as Harassment Investigation Officer at RAF High Wycombe on Volunteer ex-Regular Reserve Terms and Conditions of Service (TCoS) (90 Days) with an initial proposed start date of being not before 16 February 2026. Remote working arrangements may be available to allow working from an Alternative Working Address and will be open to negotiation depending upon the needs of the Service and the individual .

The Service Complaint Investigation Team (SCIT) forms part of the Service Complaints Team (SCT) which is based at HQ Air Cmd. Working from home the Investigating Officer will conduct investigation work in support of Bullying and Harassment and complex Service Complaints (SCs) including :

• Planning and conducting a thorough investigation in accordance with the Terms of Reference issued by the Decision Body (DB) or Appeal Body (AB) in order to give them a full appreciation of the substance of the SC.
• Liaising with those involved in the complaint such as the Complainant Respondent(s) and witnesses as well as the DB / AB originating units Specified Officer unit HR staffs and other SMEs as required.
• Maintaining comprehensive records of all interviews discussions instructions issued and actions taken in accordance with the Data Protection Act 2018 (DPA 18) and in the format directed by the SCT Investigation Co-ord.
• Keeping the DB / AB unit HR staff SCT Case Manager and OC SCIT informed of the progression of the investigation particularly if the agreed timescales cannot be met.
• Upon completion of the investigation producing an investigation report and all associated evidence in the approved format ready for disclosure and submission to the DB / AB.

Must be able to travel to HQ Air for briefings and liaison if required and to other MoD units or locations as required during the course of an investigation although this will be rare. The SCT annual conference is to be attended usually a day in duration.

Key Skills

Epidemiology,Public Health,Bank Secrecy Act,Bioinformatics,Fraud,Genetics,Interviewing,Law Enforcement,Qualitative Research Interviewing,Research Experience,Next Generation Sequencing,Writing Skills

Employment Type : Full Time

Experience : years

Vacancy : 1