Deputy Manager, Wellbeing Specialist Services

Swindon and Gloucestershire Mind; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local mental health organization seeks a Deputy Service Manager for Wellbeing Specialist Services to co-lead a team and enhance recovery-focused care in Swindon. The role involves shaping service direction, ensuring staff support, and fostering innovation in mental health practices. Join a dedicated team committed to transforming lives and contributing positively to the community. Your leadership will drive continuous improvement and effective stakeholder engagement, making a significant impact on local mental health services.

Benefits

Professional development opportunities

Impactful work with community benefits

Collaborative work culture

Qualifications

• Experience in mental health services or healthcare management.
• Proven leadership skills in a team environment.
• Ability to champion innovation and implement changes effectively.

Responsibilities

• Co-lead and develop the team for high-quality care delivery.
• Inform the future direction of Swindon Wellbeing Services.
• Oversee staff support through coaching and supervision.

Skills

Leadership

Team development

Innovation

Effective communication

Mental health knowledge

Job description

Deputy Service Manager – Wellbeing Specialist Services

We are looking for a dynamic leader to co‑lead and develop your team in partnership with the Service Manager, delivering recovery‑focused, high‑quality, safe and person‑centred care. The role will play a key part in shaping the future direction and development of the Swindon Wellbeing Services and championing innovation and continuous improvement.

Responsibilities

• Co‑lead and develop the team with the Service Manager to deliver recovery‑focused, high‑quality, safe, and person‑centred care, achieving great outcomes for people using services.
• Inform the future direction and development of the Swindon Wellbeing Services, working closely with Directors and Commissioners internally and externally.
• Champion innovation and co‑lead the implementation of service enhancements, supporting the adoption of change, best practice and continuous improvement.
• Establish effective working relationships with key referrers, including Primary Care Networks and Secondary Care Services, facilitating meaningful two‑way dialogue with stakeholders.
• Understand and build upon local assets and resources to enable holistic and flexible place‑based support structures responsive to local needs.
• Ensure all staff are supported and developed through on‑the‑job coaching, individual and group supervision, appraisals, and promptly addressing learning and development needs.
• Produce regular outcome reports demonstrating service effectiveness and highlighting gaps in provision.
• Participate in the recruitment of new staff, including interview panels and induction of new Swindon staff.
• Oversee the recruitment of volunteers, including interview panels and induction.
• Provide on‑call support to staff across Swindon & Gloucestershire Mind services on a rota basis when required.
• Attend meetings related to the Sanford House building and contract matters.
• Conduct risk assessments for service areas, ensuring effective use of the Mental Health Triage Scale.
• Investigate incidents reported by staff or service users, following S&G Mind policies and procedures, and record outcomes.
• Explore and handle complaints made to the Swindon SBC wellbeing contract in accordance with relevant procedures and policies.
• Conduct investigations in line with relevant policies, such as complaints policy and HR investigations.
• Ensure all staff assess and manage risk appropriately in line with policy and the individual’s needs.
• Ensure lone‑working arrangements are in place and always followed.
• Act as Safeguarding Lead for adults and children within the Swindon Wellbeing Service.
• Act as Health & Safety Officer within the Swindon Wellbeing Service.

Benefits

• Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.
• Personal Growth: Professional development opportunities will enrich your career and help shape the future of mental health services in Swindon.
• Collaborative Culture: Work alongside like‑minded individuals sharing a passion for making a meaningful impact. Together we can build a brighter, healthier future for Swindon, and your leadership can make all the difference.