Temp Resident Liaison Officer

Futurebuild Recruitment; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Resident Liaison Officer for a temporary role in Tower Hamlets. You will be the main contact for residents, resolving issues and complaints, collecting feedback, and ensuring satisfaction throughout a refurbishment project. Strong communication and conflict resolution skills are essential, along with the ability to maintain accurate records. The contract duration extends until mid-late March, providing a great opportunity to contribute to resident support and project coordination.

Qualifications

• Proven experience in a liaison or customer service role.
• Ability to manage resident inquiries effectively.
• Familiarity with construction or project environments is a plus.

Responsibilities

• Act as the main contact for residents and resolve their queries.
• Address complaints and maintain records of resolutions.
• Collect and analyze feedback to improve services.
• Facilitate appointments and ensure resident satisfaction.
• Prepare reports for management on resident interactions.
• Coordinate access for properties and support initiatives.
• Inform residents about project details and disruptions.

Skills

Excellent communication skills

Conflict resolution

Interpersonal skills

Organizational skills

Job description

Temp RLO required - ASAP - Tower Hamlets - Flexible Rate

Future Build Recruitment is currently searching for a Resident Liaison Officer to work for established contractor on a Kitchen & Bathroom refurbishment contract in Tower Hamlets for a prominent housing association.

The role is temporary for the duration of the project which is running until mid-late March.

Brief duties : Liaison :

Act as the main point of contact for residents, answering questions and resolving issues by liaising with other project staff, contractors, and consultants as needed.

Complaint resolution :

Address and resolve complaints, disputes, and concerns from residents, and maintain records of all complaints and their resolution.

Feedback collection :

Collect, record, and analyze resident feedback through surveys or direct interaction to ensure satisfaction and to identify areas for service improvement.

Resident support :

Assist residents with needs and queries, facilitate appointments for further work, and ensure work is completed to their satisfaction.

Reporting :

Create and maintain accurate records of resident interactions and prepare reports for management, including attending project meetings.

Coordination :

Help coordinate access arrangements for properties and support social value initiatives related to the project

Communication :

Inform residents about project timelines, scope, and potential disruptions through newsletters, meetings, and direct communication.

Please apply within if this is of interest and one of our consultants will be in touch to discuss in more detail