Claims jobs in United Kingdom

Department: Shakespeare Martineau - Commercial Real Estate - Commercial Property and Development - Commercial Property and Development - 2201

Employment Type: Permanent - Full Time

Location: Flexible

Reporting To: Victoria Bovington

This is a highly organised, collaborative and proactive Operations Co‑ordinator role, working closely with the CRE Team Leader, to lead the operational aspects of the national CRE team. This role will be instrumental in coordinating key functions including People, Finance, Risk, Training, and Business Development, while ensuring smooth day‑to‑day operations and strategic alignment across seven regional centres. The role will support, develop, transform and grow the CRE team.

• Establish priorities and manage deadlines across the CRE team.
• Work closely with the CRE Team Leader and regional leads to monitor performance against business KPIs.
• Utilise MI reports and data to support the achievement of team and business targets. Escalate issues/delays as/when necessary to CRE Team Leader.

• Coordinate and assist with the progression and delivery of business development initiatives.
• Track and follow up on action plans aligned with the CRE business development strategy.
• Ensure BD and marketing activities meet the needs of both regional and national teams.

• Liaise with the Risk and Claims team to assist with the prompt resolution of issues.
• Manage effective handover of matters for departing fee earners, including file closures and ledger clearance.
• In conjunction with the Risk team, take ownership of client, solicitor, and third‑party complaints, ensuring a timely resolution.

• Set up and lead a financial hygiene project team to improve metrics such as chargeability, work in progress (WIP), retained balances, file closures, disbursements, and debt reviews.
• Oversee the Land Registry application tracker project to ensure timely and accurate submissions.

• Consolidate and manage information between the SHMA People team, the CRE Team Leader, and regional leads regarding recruitment, promotions, and performance.
• Organise team away days, social events, and wellbeing initiatives.
• Ensure team members have the necessary tools and resources to perform effectively.

• Liaise with the Professional Support Lawyer (PSL) to coordinate the annual training programme.
• Support the delivery of training initiatives across the CRE team.

• Proven experience in operations, project coordination, or team management within a professional services or real estate environment.
• Strong organisational and time management skills, with the ability to manage multiple priorities.
• Excellent communication and stakeholder engagement abilities.
• Data‑driven mindset with experience using MI reports and performance metrics.
• Experience in HR, finance, risk, or business development functions is highly desirable.

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Milton Keynes, Nottingham, Sheffield, Solihull, Stratford upon Avon & Tunbridge Wells.

Want to find out more about our amazing benefits?

Additional information: Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.