Administrative Officer

Ministry of Justice; Northampton; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

A governmental body in the UK is seeking a dedicated individual for an administrative support role. The role involves preparing court documents, communicating with court users, and updating records on the computer system. Candidates should possess strong communication skills and the ability to work effectively in a busy environment. Flexible working arrangements are available, with a minimum of 60% of time spent in the office.

Benefits

25 days of annual leave, increasing to 30 after five years

Free annual sight tests

Flexible working arrangements

Qualifications

• Friendly and approachable manner.
• Desire to deliver effective support to customers by phone and email.
• Skilled at organising time and prioritising efficiently.

Responsibilities

• Prepare papers and files for court, tribunals, and meetings.
• Create and update records on the computer system.
• Check and verify documents and records.
• Collect and assemble information for reports and statistics.
• Communicate with the public and court users.

Skills

Attention to detail

Verbal communication skills

Written communication skills

Organisational skills

Ability to multi-task

Job description

Overview

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings.
• Create and update records on the in‑house computer system and input data.
• Resulting courts accurately, interpreting the information required on a court file.
• Check and verify documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collect and assemble information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
• Communicate with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.

Skills and Experience

Friendly and approachable manner, excellent attention to detail and good written and verbal communication skills. Desire to deliver proactive and effective support to customers by phone and email. Skilled at organising time, prioritising efficiently, can multi‑task and adapt to various software packages. Enjoy working in a busy environment and helping court users navigate the justice system.

Working Hours and Patterns

Full‑time: 37 hours per week. Part‑time, flexible and job‑sharing patterns are considered in accordance with the MoJ’s Flexible Working policy. Minimum part‑time hours 30 hours per week over 4 days.

Visa and Immigration

This role is not eligible for new Skilled Worker visas. From 22 July 2025 the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held one continuously raise this during vetting checks. If not, consider your options for obtaining and/or maintaining the right to work in the UK.

Hybrid Working

Hybrid working arrangements available where business needs allow. Expected to spend a minimum of 60% of working time in an office. Suitability assessed on a case‑by‑case basis.

Benefits

• Annual leave: 25 days on appointment, increasing to 30 after five years.
• Family-friendly policies: reduced hours or jobshare.
• Flexible benefits: voluntary benefits, retail vouchers, discounts on goods and services.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees using computer screens.

EEO and Equality

We are an equal opportunities employer. Successful applicants must have the legal right to live and work in the UK and in the Civil Service.