Claims Handler jobs in United Kingdom

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Direct Line Group

Bromley, United Kingdom

Other

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Yes

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87ded8991f44

17

12.08.2025

26.09.2025

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About us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of the team or thinking about joining us, you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment, but our comprehensive training and tools will help ensure you’re ready for the challenge.You can find more details about DLG Legal Services on our .

We have an exciting opportunity to join our Litigation Team at DLG Legal Services as a Road Traffic Accident (RTA) /Employment Liability (EL) / Personal Liability (PL) Claims Handler. Reporting to the Litigation Team Leader, you will handle a caseload of Claimant Employers Liability claims, Personal Liability claims and unusual Road traffic Accidents such as Pedestrian or Cyclist claims - providing excellent claims handling service with minimal leakage.

What you'll be doing

Completing all necessary investigations into the circumstances of incidents and the value of our client's claim, carrying out legal research as required.

Assessing prospects of the claim succeeding on its merits as well as the likely value of the claim for personal injury and recoverability of financial losses.

Ensuring clients are provided the correct legal advice. Where appropriate, managing clients' expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times.

Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points. Ensuring that the legal expenses provider is kept updated at all important stages.

Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing. Instructing counsel as necessary, drafting the brief and checking costs statements.

Managing cases efficiently and effectively. Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements and the client is kept proactively informed where appropriate.

Identifying and appropriately investigating all conflicts, complaints and potential acts of negligence and ensure they are reported immediately to a team leader or member of the compliance team.

Ensuring good working relationships with team-mates, team leader, management and administrative staff as well as maintaining a good working relationship with suppliers and external organisations.

Supporting the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives.

What we're looking for

Experienced Claims Handler, Legal Executive or Solicitor.

Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment.

Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work.

Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel

What we'll give you

We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working, varying with the nature of your role. Core benefits include:

Annual performance-based bonus

50% off home, motor and pet insurance plus free Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

Buy as you earn share scheme

Employee discounts and cashback

Plus many more

Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office. You can be based in our Bromley or Leeds office (whichever is closest to you).

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Location: Bromley (BR1 1DP) or Leeds (LS1 4AZ)

Working hours: 35 hours per week (Monday - Friday)