Claims Handler à Brésil

Cardiff - Hybrid

Salary: From £24,500 (depending on experience)

We're looking for a detail-oriented and customer-focused Travel Claims Handler to join one of our clients' growing insurance teams. In this role, you'll take ownership of travel insurance claims from start to finish, ensuring customers receive a fair, timely, and supportive experience.

This is an excellent opportunity to work as part of a collaborative, forward-thinking organisation that values fresh ideas, continuous improvement, and delivering exceptional service to customers across the globe. If you have experience in travel claims and are looking for a role where you can truly make an impact, this could be your next move.

• Managing Claims Caseload — Proactively handle an allocation of travel insurance claims from notification through to closure.
• Assess indemnity, liability, and settlement in line with policy terms.
• Negotiate fair outcomes while maintaining excellent service standards.
• Fraud & Risk Awareness — Identify potential fraud indicators and refer as appropriate.
• Spot recovery opportunities to support business efficiency.
• Supporting Operational Excellence — Work closely with the Claims Team Leader to support day-to-day operations.
• Ensure service levels, compliance requirements, and quality standards are consistently achieved.
• Contribute ideas to enhance processes and improve customer experience.

• Experience in a travel insurance claims environment.
• Strong communication and negotiation skills, with the ability to build positive relationships.
• Analytical mindset with the ability to interpret data and spot trends.
• Organised and self-motivated, able to work effectively as part of a team.
• Comfortable working to deadlines in a fast-paced environment.

• Salary from £24,500 (DOE) with annual reviews.
• 33 days holiday (including bank holidays), rising with service.
• Option to buy or sell up to 5 additional days of leave.
• Hybrid working (2-3 days in Cardiff office, remainder remote).
• Pension scheme.
• Discounted gym membership & cycle-to-work scheme.
• Employee Assistance Programme.
• Healthcare cash plan and dental cover (optional).
• Equipment provided for both home and office working.
• Professional training and development opportunities.
• Regular social events (optional).
• A great chance to join a progressive organisation where your input is valued and your career growth is supported.

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)