Subsidence Claims Handler (remote)

Indesure Recruitment; Bury; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency is looking for an Experience Subsidence Claims Technician to manage subsidence claims from start to finish. The ideal candidate will have proven experience in subsidence claims handling, effective communication skills, and a proactive approach to customer service. This role offers remote working with occasional office meetings, supportive training, and comprehensive benefits including medical insurance and pension schemes.

Benefits

Qualification Support

Pension Scheme

Life Assurance

Private Medical Insurance

Gym Discounts

Qualifications

• Previous experience managing subsidence-related insurance claims is essential.
• Confident communicator and negotiator, able to explain complex matters clearly.
• Proactive, empathetic, and focused on delivering a positive customer journey.

Responsibilities

• Managing a portfolio of subsidence claims.
• Acting as the primary point of contact for both customers and clients.
• Ensuring reserve accuracy and driving claims to a timely resolution.

Skills

Subsidence claims handling experience

Effective communication

Negotiation skills

Caseload management

Adaptability

Job description

Job Title : Experience Subsidence Claims Technician

Location : Remote with occasional in-office meetings

Salary : Up to £28k

You must have subsidence claims handling experience to be considered*

The Opportunity

An exciting opportunity awaits to join our award-winning Subsidence Services Division, where you’ll take full ownership of domestic and commercial claims from start to finish.

Your Responsibilities Will Include

• Managing a portfolio of subsidence claims up to an agreed value
• Acting as the primary point of contact for both customers and clients
• Making technical decisions on your cases once training and licensing are complete
• Producing tailored reports and maintaining accurate action plans for each claim
• Ensuring reserve accuracy and driving claims to a timely resolution
• Liaising with suppliers to monitor progress and service quality
• Communicating updates with all stakeholders throughout the claims process

About You – Knowledge and Experience :

• Previous experience managing subsidence-related insurance claims is essential
• Confident communicator and negotiator, able to explain complex matters clearly and with empathy
• Capable of prioritising and managing a busy caseload efficiently
• Comfortable working in a fast‑paced environment and responding to change
• Proactive, empathetic, and focused on delivering a positive customer journey
• Positive, resilient, and open to new technology and process improvement

Skills That Will Be Developed in the Role :

• Comprehensive role‑specific training tailored to best practices and system use
• Support towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualification
• Ongoing professional development through access to leading industry resources

What You’ll Get :

• Qualification Support
• Pension Scheme
• Life Assurance
• Partner Life Assurance
• Private Medical Insurance
• Health Cash Plan
• Dental Insurance
• Employee Assistance Programme
• Bike to Work Scheme
• Eye Test Vouchers
• Income Protection
• Gym Discounts
• Travel Insurance
• Critical Illness Insurance
• Additional Leave Purchase
• Electric Car Lease

Interested? Apply today!