Commercial Claims Handler

Sedgwick; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in the UK is seeking a Commercial Claims Handler to manage claims using innovative technology in a hybrid work environment. This role requires expertise in commercial claims management and offers career development through comprehensive training. Responsibilities include overseeing claims from start to finish while ensuring high standards of service and communication. Candidates should be adaptive, detail-oriented, and possess a strong grasp of business interruption claims. Join us and make a meaningful impact in our industry.

Benefits

Competitive salary

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Private healthcare plan

Voluntary benefits – dental cover

Qualifications

• Demonstrated capability in managing commercial property claims.
• Experience as a commercial loss adjuster is an advantage.
• Willingness to acquire advanced expertise for the role.
• Understanding of business interruption claims is essential.
• Ability to operate independently and adapt to changes.

Responsibilities

• Handle commercial property claims from start to finish.
• Ensure seamless communication among stakeholders.
• Maintain high standards of technical quality.
• Control costs and ensure customer satisfaction.

Skills

Commercial Claims Proficiency

Field-Based Acumen

Technical Competence Commitment

Professional Accreditation

Complexity in Business Interruption

Adaptive Autonomy

Education

CILA Qualification

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Commercial Claims Handler

Job Location: Leeds - hybrid working

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have an exciting opportunity for a Commercial Claims Handler in and around Leeds.

This is a unique opportunity to join a forward-thinking team as a Desk-Based Commercial Claims Handler, where innovation meets technical excellence. Working alongside the Commercial focal-point team, you’ll handle commercial property claims from start to finish, and where required using cutting-edge smartphone video technology to conduct virtual site inspections and customer interviews. Your early decisions on liability and contractor appointments will help drive claims forward efficiently and effectively.

In this fast-paced, desk-based environment, you’ll be the central point of contact for all parties involved in the claim—customers, clients, brokers, and suppliers—ensuring seamless communication and project management. You’ll oversee every aspect of the claim, from cost control to final settlement, all while maintaining the highest standards of technical quality and customer satisfaction.

You’ll be confident with technology, adaptable to change, and passionate about delivering exceptional service. With a grasp of business interruption claims and a commitment to professional development, you’ll thrive in this modern, customer-focused setting.

In return, you’ll be supported with the tools and flexibility needed to succeed, including hybrid working options and access to innovative systems. If you’re driven, detail-oriented, and ready to make a real impact in claims handling, this role offers a rewarding and progressive career path.

The skills you will have when you apply:

• Commercial Claims Proficiency – Demonstrated capability in managing end-to-end commercial property claims with precision and accountability.
• Field-Based Acumen – Prior engagement as a commercial loss adjuster is regarded as a significant professional advantage.
• Technical Competence Commitment – Evident willingness to acquire and apply advanced technical and professional expertise intrinsic to the role.
• Professional Accreditation – Ideally qualified or actively pursuing CILA to reinforce industry standing.
• Complexity in Business Interruption – Comprehensive understanding of BI claims and their inherent intricacies, ensuring robust analytical judgement.
• Adaptive Autonomy – Capacity to operate independently, exercise initiative, and maintain flexibility during surge conditions or evolving operational demands.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.