Claims Handler

Davies; Preston; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An international insurance company in Preston is seeking a Claims Handler to join its successful Property team. This role places you at the heart of the customer journey as the first point of contact for clients. You will be responsible for liaising with various stakeholders, analyzing policies, and managing claims processes. The ideal candidate should have strong communication skills, attention to detail, and a proactive attitude. This position offers hybrid working after probation and numerous career development opportunities.

Benefits

Leadership training programme

Funding for professional qualifications

25 days holiday, increasing with service

Pension with employer contribution

Flexible benefits including holiday purchase plan

Qualifications

• Strong communication skills to provide empathetic service.
• Ability to thrive in fast-paced environments.
• Attention to details is crucial.

Responsibilities

• Liaising with customers and other stakeholders.
• Analysing policies to determine claim coverage.
• Keeping policyholders informed about claim progress.
• Setting up new claims and updating internal systems.
• Issuing payments and arranging settlements.
• Ensuring compliance with requirements.

Skills

Customer-Centric Approach

Thriving in Fast-Paced Environments

Attention to Detail

Proactive Attitude

Numeracy, Literacy and IT skills

Adaptability

Job description

Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Preston

Description

Claims Handler

Preston

37.5 hours per week

Hybrid working after probation!

Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Preston office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

Key Responsibilities

• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Setting up new claims, appoint contractors, and update internal systems
• Issuing payments and arrange settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth

Skills, Knowledge & Expertise

• Customer-Centric Approach: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Please note that this role requires CCJ checks.

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan