Senior Claims Handler

Kennedys; Taunton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global law firm in Taunton seeks an experienced claims handler specializing in professional indemnity. The role involves managing claims, preparing technical referrals, and ensuring compliance with regulations. Ideal candidates will have a proven track record in claims handling and strong communication skills. This position offers the opportunity to contribute to a collaborative team within a firm that values diversity and professional development.

Benefits

Support for professional development

Inclusive work environment

Diversity and inclusion initiatives

Qualifications

• Track record in handling professional indemnity and directors' and officers' claims.
• Ability to understand and apply regulatory requirements.
• Technical expertise in claims processes.

Responsibilities

• Manage claims handling according to firm guidelines.
• Prepare technical referrals and coverage recommendations.
• Instruct and monitor service suppliers and legal counsel.
• Advise underwriters on claims-related information.
• Ensure compliance with service standards.

Skills

Claims Handling of professional indemnity

Strong analytical skills

Excellent verbal and written communication

Problem-solving

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

ECF

Job description

Team

Kennedys' Claims Handling team is one of the leading, most experienced claims handling teams in the UK, Ireland and internationally. Our team, based in Taunton, Bristol, London and Ireland handle claims on behalf of major international insurers, brokers, managing general agents and insurer -led schemes. We deal with thousands of notifications and our claims handlers provide pro‑active, responsive, and cost‑effective claims services, driven by a desire to provide outstanding client service.

Lines of Business

• Surveyor
• Engineers
• Solicitors PI
• Insurance Broker
• Construction professionals
• Barristers
• First party cyber
• Architects
• Accountants
• International businesses
• ATE/BTE
• Contingency
• Directors & Officers
• Medical Malpractice

Responsibilities

• Claims Handling of professional indemnity in accordance with Kennedys guidelines, advising on coverage and potential to impact Kennedys client's and recommending strategy to bring them to a timely and effective resolution to ensure favourable outcomes;
• Preparing detailed technical referrals including coverage and reserving recommendations for Kennedys Clients' and their Capacity;
• Instructing and monitoring service suppliers, including external legal counsel, panel firms and adjusters and controlling expenditure;
• Providing support to Kennedys Client's Underwriters including advising on claims related information, updating on trends, attending claims review meetings as required;
• Ensuring full compliance with all Kennedys service standards and ensuring that Claims Handling is conducted with regard to the relevant regulatory compliance;
• Relationship building, developing Kennedys market recognition and promoting the Claims Team (including participation in industry conferences/committees, by way of attendance or presentation, market meetings, meetings with brokers and insureds);
• Assisting in the mentoring, training and development of Assistant Claims Handlers and Technicians;
• Actively participating in and contributing improvements to the claims processes and systems whilst promoting best practice and reduce the level of non-value added tasks undertaken by Claims Handlers

Required experience

• A good track record in handling professional indemnity and directors' and officers' claims;
• Ability to understand and apply regulatory and legal requirements
• Appropriate technical expertise and analytical skills;
• Coverage knowledge with ability to make own determination/challenge lawyers;
• Excellent verbal and written communication skills
• Ability to solve problems and make decisions;
• Strong team player who identifies and proposes solutions to problems;
• Ability to develop excellent working relationships with a variety of internal and external stakeholders;
• Microsoft Word, Excel, Power Point, Outlook and ECF.

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

* where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,750 people worldwide across 47 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.

The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.

We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.