Claims Handler – Motor & Home Insurance

Kingsgate Recruitment; Leeds, Birmingham; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A top-tier insurance company seeks a dedicated claims handler to assess and manage home and motor insurance claims. The role demands strong written communication skills, attention to detail, and the ability to handle multiple claims efficiently. With a salary between £26,000 – £30,000, this position offers stability in a supportive team environment, with opportunities for hybrid and remote work, comprehensive training, and a clear career progression path.

Benefits

Competitive salary

Overtime opportunities

Hybrid and remote working options

Comprehensive training

Pension and holiday allowance

Wellbeing and learning resources

Qualifications

• Experience in insurance, financial services, or legal administration.
• Excellent written communication skills and a sharp eye for detail.
• Ability to manage multiple claims and meet response times.
• Organised, resilient, focused on resolving issues efficiently.

Responsibilities

• Assess and manage incoming home and motor insurance claims.
• Liaise with policyholders, garages, contractors, and internal teams.
• Investigate inconsistencies or potential fraud, escalating as needed.
• Maintain accurate records and ensure regular customer updates.
• Meet service level agreements (SLAs) and support compliance standards.

Skills

Written communication skills

Attention to detail

Ability to manage multiple claims

Organisational skills

Job description

Location: Leeds / Birmingham / Remote considered
Salary: £26,000 – £30,000 + overtime opportunities
Type: Full-time, permanent

Join a trusted name in personal insurance, providing essential support to policyholders during life’s unexpected events. Our client is a leading insurer with a strong reputation for fairness, speed, and service in the motor and home claims space. Whether responding to weather‑related damage or post‑accident vehicle claims, you’ll play a vital role in helping people get back on their feet quickly and with confidence.

Why this role?

Motor and home insurance remain non‑negotiables for most households—and claims services are critical during economic uncertainty or natural disruptions. This role offers stability, progression, and a genuine opportunity to make a practical difference for customers. Perfect for detail‑oriented individuals with a passion for accuracy and service.

Key Responsibilities:

• Assess and manage incoming home and motor insurance claims
• Liaise with policyholders, garages, contractors, and internal teams to facilitate settlements
• Investigate any inconsistencies or potential fraud, escalating when needed
• Maintain accurate records and ensure customers are updated regularly on the progress of their claim
• Meet service level agreements (SLAs) and support compliance standards

What we’re looking for:

• Experience in insurance, financial services, or legal administration
• Excellent written communication skills and a sharp eye for detail
• Able to manage multiple claims and meet response times
• Organised, resilient, and focused on resolving issues efficiently

What’s in it for you?

• Competitive salary between £26,000 – £30,000, depending on experience
• Regular overtime opportunities for additional earnings
• Hybrid and remote working options available
• Comprehensive training and clear progression pathways
• Supportive team environment with access to wellbeing and learning resources
• Company pension, holiday allowance, and recognition programmes

This is a role where your calm, clear thinking helps others through stressful moments. If you’re ready to grow your claims handling career in a respected organisation, apply today.

Get in touch with the team on 02085497212 or submit your CV using the link below