Cafe à Grande-Bretagne

Main Duties and Responsibilities:

• Oversee day‑to‑day café operations, ensuring excellent customer service and a high‑quality food and beverage offering.
• Manage stock control, ordering, and supplier relationships to minimise waste and maintain appropriate levels.
• Monitor health, safety, and hygiene standards, ensuring full compliance with food safety regulations.
• Ensure all areas of the premises are always kept clean and tidy.
• Handle cash management, till reconciliation, and banking procedures.
• Fill in for Café and Bookshop staff to cover holidays.
• Manage the donations, sorting and collections of books, in the absence of the bookshop manager.
• Minimise controllable costs and shrinkage at all times.
• Stock management on Cybertill.
• Liaise with other departments such as Fundraising, Finance and Facilities.
• Liaise with Community Groups for use of the premises for events outside normal opening hours.

• Recruit, train, supervise, and support café & bookshop staff and volunteers, fostering a positive and motivated team culture.
• Organise staff and volunteer rotas and manage holiday requests to ensure appropriate cover at all times, including covering for absences when other staff/volunteers not available.
• Conduct regular team meetings and performance reviews, providing feedback and development opportunities.
• Lead by example, promoting excellent service standards and teamwork.
• General administration using Better Impact Volunteer management system, Microsoft Word, Excel and Outlook.

• Ensure all customers receive a warm, friendly, and efficient service.
• Handle customer enquiries, feedback, and complaints professionally.
• Support the management team to develop promotions, marketing initiatives, and events to increase revenue.
• Monitor sales performance and identify opportunities for improvement.
• Work with the fundraising team to develop income generation opportunities.
• Work alongside Café Chef and the Area Café & Trading Manager to maximise profits while remaining competitive.

• Previous experience in café, restaurant, or hospitality management.
• Strong leadership and staff management skills.
• Excellent communication and interpersonal skills.
• Knowledge of health, safety, and food hygiene regulations.
• Ability to work under pressure, multitask, and problem‑solve effectively.

• Barista and/or food preparation experience.
• Basic financial management and budgeting skills.
• Familiarity with point‑of‑sale (POS) systems.

This role requires flexibility to work Saturdays and public holidays as part of the regular shift pattern.

£15.17 per hour

Brightwork Ltd is an employment agency for permanent roles and employment business for temporary roles.