Hospitality Supervisor

Norwich Theatre; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading arts organization in the UK seeks a Hospitality Supervisor to ensure smooth operations across its commercial areas including bars, restaurants and events. This role demands direct supervision of the hospitality team and a keen eye for maintaining high service standards. The ideal candidate has experience in busy hospitality settings, strong customer service skills, and familiarity with EPOS systems. This position offers competitive salary, ample benefits, and a commitment to employee well-being.

Benefits

25 days holiday plus public holidays

Discounts on food and drink

Employee discount scheme

Qualifications

• Recent relevant experience in a busy hospitality or leisure environment.
• Experience of supervising in a restaurant and bar environment.
• Knowledge of EPOS till systems.

Responsibilities

• Assist Commercial Operations Manager in running all commercial areas.
• Ensure customer care and service standards are met.
• Provide supervision for the Hospitality team.

Skills

Customer service

Hospitality management

Cash handling

EPOS systems

Job description

Hours

37.5 hours per week, working across Monday to Sunday, mornings, daytime and evenings

About Us

Norwich Theatre is one of the leading arts organisations in the UK and the largest in the East of England, encompassing the historic Theatre Royal, the creative hub Stage Two, and the intimate mid-scale Playhouse. We present, produce and co‑create a vibrant programme of live performance and creative engagement activities to entertain, enrich and inspire audiences of all ages and backgrounds, and we work with national and international partners to ensure we bring the very best theatre to our region.

We are an independent not‑for‑profit charity with no regular public funding, and rely on a share of ticket sales, one‑off grants, fundraising/membership schemes and other commercial activities to deliver the work we do both on stage and in communities.

About The Role

The Hospitality Supervisor will ensure the smooth running of operations in all our Commercial areas. Assisting the Commercial Operations Manager and directing the Hospitality team each day in our Bars, Restaurant, Café and Events, the role will deliver a first‑class experience in all our Commercial activities in our buildings and events.

Main Purpose of the Role

• To assist Commercial Operations Manager in the smooth day‑to‑day running of all Norwich Theatre commercial areas—Restaurant, Bars, Café, Playhouse, roving sales and Events
• To ensure customer care and standards of service in all areas are of the highest level and meet the standards set by the Head of Commercial
• Provide supervision and guidance for the Hospitality team

About You

You will have recent relevant experience in a busy hospitality or leisure environment, ideally with experience of working and supervising in a restaurant and bar environment. A knowledge of EPOS till systems and cash handling, together with a people and customer focus will be key. The successful candidate will have experience of providing outstanding customer service and an eye for detail.

We Offer

A good salary, 25 days holiday (pro‑rata), plus public holidays, your birthday off, and an inclusive culture focused on wellbeing and happiness. We have a commitment to personal and professional development, discounts on food, drink and theatre tickets and access to My Discounts, an employee discount scheme offering savings on retail, gyms, travel, utilities and more.

Closing date

25th January 2026

Interview dates

Week commencing 26th January 2026