Food and Beverage Assistant

Forest Holidays; Llwyn-onn; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading outdoor hospitality provider is looking for a Food and Beverage Assistant to join their team in Llwyn-onn, Wales. In this role, you'll provide outstanding service to guests in a beautiful forest location while maintaining high hygiene standards. Key responsibilities include preparing and serving food and drinks, welcoming guests, and operating tills. The ideal candidate should have a customer service background, a friendly attitude, and a love for nature. This position offers a generous holiday allowance, performance-based bonuses, and employee discounts.

Benefits

Generous holiday allowance

Performance-based bonuses

Social events and awards evenings

Pension scheme

Paid day to volunteer

Subsidised meals

Wellbeing events

Discounts on breaks

Hundreds of discounts at top brands

Qualifications

• Valid driving license and access to a car or reliable transport.
• Experience in a customer-facing role, preferably hospitality or retail.
• Friendly and approachable attitude with great communication skills.

Responsibilities

• Welcome guests and provide exceptional customer service.
• Prepare and serve food and drinks in the café.
• Maintain cleanliness and hygiene in all areas.
• Support stock control and assist with deliveries.
• Operate tills and handle payments
• Assist with the set-up of events and activities.

Skills

Customer service

Communication

Attention to detail

Teamwork

Flexible approach

Job description

We have an exciting opportunity for a Food and Beverage Assistant to join our Garwnant team! Be part of creating special escapes in one of Wales' most beautiful forest locations, surrounded by rushing rivers and 400 acres of Welsh woodland. Develop your skills while providing outstanding service to our guests, gaze up at exceptionally starry skies in this Dark Sky Reserve, and listen to the cheerful songs of willow warblers.

About the Food and Beverage Assistant Role

As our Food and Beverage Assistant, you'll play a key role in the smooth running of our Forest Retreat, the welcoming hub of Blackwood Forest. The Forest Retreat serves as a reception, shop, and café-a place for guests to relax, refuel, and plan their woodland adventures.

Unlike many hospitality roles, we offer a better work/life balance, with shifts starting no earlier than 8 am and finishing by 9 pm. This is your chance to work in a calm, natural setting while still delivering top-quality service to our guests.

Your Responsibilities

• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Prepare and serve food and drinks in our café.
• Maintain cleanliness and hygiene standards in all areas.
• Support stock control, restock shelves, and assist with deliveries.
• Operate tills, handle payments, and follow cash handling procedures.
• Work as part of a close-knit team to ensure smooth daily operations.
• Ensure compliance with all health & safety and food hygiene regulations.
• Assist with the set-up and running of events and activities where required.

What Are We Looking For?

Our ideal Food and Beverage Assistant is friendly, professional, and guest-focused. You bring positivity and passion to everything you do and enjoy working in a team that values nature, service, and community.

Qualifications & Requirements

• Transport: valid driving licence and access to a car, or another reliable means of transport.
• Experience in a customer-facing role (hospitality or retail preferred).
• Great communication and interpersonal skills.
• Friendly and approachable attitude.
• Attention to detail and pride in maintaining high standards.
• Flexible approach to working across different tasks and shifts.
• Passion for delivering an excellent guest experience.
• Love for working in beautiful outdoor settings, come rain or shine!

We're a Certified B Corp. Our business has been recognised as a force for good.

Our holidays are good for people and the planet. We're a team of 800 people. We're stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked‑away cabin locations are always thoughtfully placed.

Benefits

• Generous holiday allowance - Take the time you need to recharge.
• Performance-based bonuses - Earn a 5% bonus (paid quarterly) when customer service targets are met.
• Social events and awards evenings - Celebrate success with your team.
• Pension scheme - Secure your future with our company pension.
• One full paid day to volunteer - Give back to a cause you care about.
• Subsidised meals - Discounted food when working on location.
• Wellbeing events & activities - Focus on your mental and physical wellness.
• Save on breaks - Enjoy up to 20% off. Friends and family also receive % off.
• Hundreds of discounts - Save on top brands across the UK.

Pay Rates for Aged 16 and 17

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour