Beauty jobs in United Kingdom

Position: Studio Support Trainer (Full Time)
Reporting To: Studio Manager
Locations: Across all 6 London studio locations
Availability: Must be available to work across weekdays and weekends

Our Company
FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our studios, on face-gym.com and our Digital Studio, and at home. We are based in central London, working across the UK & USA.

Job Summary
We are looking for a versatile and highly adaptable Studio Support Trainer to take on a newly created role that blends hands-on facial training with operational studio support. This role is designed to ensure seamless studio operations, supporting multiple locations by stepping in as a Studio Lead when managers are absent and stepping in to deliver exceptional facial workouts when required.

As a key part of our evolving studio structure, this role will provide on-demand coverage across our six London locations (Coal Drops Yard, Notting Hill, St Johns Wood, Kings Road, and Selfridges) based on trainer callouts, holidays, and business needs—sometimes at short notice.

• Ensure the smooth execution of studio operations, including but not limited to front-of-house (FoH) duties, such as self-check-in and self-check-out, calling clients, managing walk-ins, and selling gift cards.
• Maintain studio cleanliness and readiness, overseeing laundry, towels, and hygiene standards.
• Handle bookings, cancellations, and client intake, ensuring a frictionless experience.
• Own the self-check in and self-check out customer experience execution, maintaining high service standards.
• Support trainers in driving sales and rebooking efforts, maximising revenue opportunities.
• Address customer concerns professionally, resolving issues both in-person and over the phone.
• Manage opening and closing duties as a key holder, ensuring studio readiness.
• Monitor stock level checks as needed and end-of-day studio reporting.

• Deliver expert facial workouts aligned with FACEGYM protocols to drive customer satisfaction.
• Build strong client relationships to increase retention and rebooking rates.
• Educate customers on skincare, products, and treatments, leveraging upsell opportunities.
• Uphold hygiene, health & safety standards, ensuring a pristine studio environment.
• Stay updated on the latest FACEGYM techniques and product innovations.
• Operate efficiently within the Zenoti booking system to manage appointments, client records and the self-check-out process.
• Represent the brand professionally at all times, maintaining a well-groomed appearance.
• Handle bookings, cancellations, and client intake forms, ensuring a seamless customer journey.

• NVQ Level 3 Beauty Therapy qualification or equivalent.
• Must be flexible and available to work on weekends.
• Previous experience in beauty therapy, spa, or retail.
• Exceptional customer service skills, with the ability to stay calm under pressure and deliver a luxury experience.
• Confident communicator with experience in an online booking system (Zenoti experience is a plus).
• A team player with strong interpersonal skills and the ability to inspire and support colleagues.
• Flexible availability, including weekdays, weekends, and evenings.
• Comfortable working across all six London locations as required at short notice.

This role is heavily operational and requires someone who can confidently manage both hands-on studio tasks and client interactions. If you thrive in a fast-paced, customer-facing environment, we’d love to hear from you!

Teamwork
Adaptability
Ownership
Respect

• Generous commission on retail sales.
• Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
• Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
• Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.