ZOHO Head of CRM

Ashdown Group Careers; Northampton; Hybrid; GBP 80,000; Full time

Job summary

A recruitment agency is seeking a Head of CRM to manage a large Zoho suite in Northampton. This role involves CRM implementation, development, and collaboration across departments. Ideal candidates will have a strong background in the Zoho ecosystem and experience in CRM management. The position offers a salary of £80,000 plus potential bonuses, requiring on-site work 4 days a week.

Benefits

Generous bonus (circa 10%)

Qualifications

• Solid background in CRM solutions within the Zoho ecosystem.
• Experience as a Zoho specialist or in a CRM agency is preferred.

Responsibilities

• Responsible for CRM implementation, development, integration & customisation.
• Collaborate closely with stakeholders in various departments to fully utilise Zoho.
• Optimise workflows, automation, data usability and establish CRM governance.

Skills

Zoho CRM

CRM implementation

Data usability

CRM governance

Tools

Zoho Creator

Zoho Analytics

Zoho Flow

Zoho Desk

Zoho Campaigns

Job description

Overview

This is a newly created position for a Head of CRM to take hands‑on management over a large Zoho suite for an SME in Northampton. The role is paying £80,000 and is 4 days a week in the office & 1 day a week from home.

Responsibilities

Working in a team with 3 Zoho specialists, you will be responsible for CRM implementation, development, integration & customisation. You will also work across the business, collaborating closely with stakeholders in sales, marketing, operations, finance & compliance to fully utilise Zoho. Key tasks include optimising workflows, automation, data usability, establishing & maintaining CRM governance, road mapping, best practice and overall CRM strategy.

Requirements

To be considered, you will have a solid background in CRM solutions within the Zoho ecosystem, including Zoho CRM, Zoho Creator, Zoho Analytics, Zoho Flow, Zoho Desk & Zoho Campaigns. Experience as a Zoho specialist or in a CRM agency is preferred.

Location & Benefits

Based on the outskirts of Northampton, you must have your own transport and be willing to work from the office 4 days a week. The client is offering a salary of £80,000 plus a generous bonus (circa 10%).